Job Description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Desktop Engineer – Windows who is responsible for engineering, configuring, and maintaining Windows-based desktop environments in an enterprise setting. This role performs advanced system administration activities, including system configuration, performance optimization, and capacity planning for client systems.

The position ensures reliable, secure, and efficient operation of Windows endpoints, supports enterprise applications, and provides technical expertise to improve system performance and user experience. The Desktop Engineer serves as a key technical resource supporting both end users and IT operations teams.

Key Tasks & Responsibilities

System Administration & Engineering

• Perform daily configuration, administration, and operation of Windows-based desktop and client/server systems.
• Engineer, build, and maintain standardized Windows desktop images and configurations.
• Optimize system performance, resource utilization, and endpoint stability.
• Conduct system capacity analysis and planning to support enterprise desktop environments.
• Implement and maintain system configurations in accordance with organizational standards and policies.
• Provide Tier 3 support for complex Windows system issues.
• Troubleshoot advanced hardware, software, operating system, and performance issues.
• Support enterprise applications and system integrations within the Windows environment.
• Provide root cause analysis and implement long-term solutions to recurring issues.

Desktop Engineering & Endpoint Management

• Design, deploy, and manage Windows desktop environments using enterprise tools (e.g., SCCM, Intune, or equivalent).
• Develop and maintain deployment packages, scripts, and automation processes.
• Manage patching, updates, and configuration baselines for Windows endpoints.
• Ensure endpoint compliance with security and configuration standards.
• Support application packaging, testing, and deployment.

User Support & System Access

• Provide assistance to users in accessing and effectively using business systems.
• Support identity and access management processes (e.g., Active Directory, group policies).
• Ensure proper configuration of user environments and system access controls.
• Collaborate with support teams to improve user experience and system usability.

System Monitoring & Maintenance

• Monitor system performance, logs, and alerts to ensure optimal operation.
• Perform proactive maintenance, including patching, updates, and system health checks.
• Support backup, recovery, and system resilience processes as required.
• Ensure compliance with security policies, standards, and regulatory requirements.

Documentation & Reporting

• Develop and maintain documentation for system configurations, processes, and procedures.
• Document engineering standards, deployment processes, and troubleshooting guides.
• Prepare reports related to system performance, utilization, and capacity planning.
• Ensure adherence to change management and configuration management processes.

Collaboration & Support

• Work closely with system administrators, network engineers, security teams, and Help Desk staff.
• Support enterprise deployments, upgrades, and infrastructure projects.
• Provide technical leadership and guidance to Tier 1 and Tier 2 support personnel.
• Participate in continuous improvement initiatives and technology evaluations.

Required Skills & Competencies

• Advanced knowledge of Windows operating systems (desktop and enterprise environments)
• Experience with endpoint management tools (e.g., SCCM, Intune)
• Strong understanding of system administration, configuration management, and automation
• Experience with Active Directory, Group Policy, and enterprise applications
• Ability to optimize system performance and conduct capacity planning
• Strong analytical, problem-solving, and troubleshooting skills
• Excellent communication and customer service skills

Preferred Qualifications

• Experience with scripting (e.g., PowerShell)
• Experience in federal or government IT environments

Work Environment

• Office and/or customer-site environment
• May require on-call support or after-hours maintenance activities
• May involve physical handling of IT equipment

Education & Experience

Education

• Bachelor’s degree in Information Technology, Computer Science, or related field
  (or equivalent experience)

Experience

• 5+ years of experience in desktop engineering, system administration, or enterprise IT support
• Experience supporting Windows operating systems in client/server environments
• Experience with endpoint management and deployment tools

Certifications

• Microsoft certifications (e.g., Modern Desktop Administrator, Azure certifications)
• ITIL certification preferred.

Security Clearance

• Applicants must be able to obtain a Public Trust clearance

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com