Xcellink Pte Ltd

Desktop Engineer -ST-FNC240509 004/01

Xcellink Pte Ltd  •  Singapore, SG (Onsite)  •  22 days ago
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Job Description

The Company:

Our Client is a multinational technology leader in the industry that is expanding the business.

The Role:

As a Desktop Engineer, you will be responsible for the following:

  • Performed Desktop Support services to users.
  • This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
  • Perform imaging/re-imaging.
  • Asset inventory tasks.
  • Provide technical escalation to 3rd party vendor or resolver groups (where appropriate).
  • Updates Incident records.
  • Creates and updates work instructions (where necessary).
  • Document standards and procedures (where necessary).

Requirements

  • 1 year or more of Windows 10 and Microsoft Outlook Client.
  • 1 year experience providing desktop remote support
  • Clear Spoken & Written English.
  • Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages.
  • Demonstrate knowledge in the support of workstations, and related components.
  • Have knowledge in the following applications: Microsoft Outlook Client, MS-Office O365.
  • Have knowledge with desktop operating systems, including Microsoft Windows 10.
  • Good verbal and written communication skills.
  • Good coordination skills.
  • Ability to prioritize effectively and work with a sense of urgency.
  • Effectively communicates with teammates and managers.
Xcellink Pte Ltd

About Xcellink Pte Ltd

The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, established local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments.

Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects.

Because we love Technology and care about the development of our People, we will always evolve our business and create new services to serve our stakeholders better as the market landscape transforms. Today, Xcellink offers more than just Enterprise ICT operations management services in our portfolio; We have our analytical and technology savvy Enterprise Solutions team bringing great business software and process innovation ideas to CXOs, and we have a resourceful team of Talent Search specialists to serve our talent-conscious clientele for their Technology and Tech-savvy hiring needs.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Singapore, SG
Year Founded
1995
Website
xcellinkgroup.com
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