emergiTEL

Desktop Engineer II-6896-1

emergiTEL  •  $18 - $20/hr  •  Montréal, CA (Onsite)  •  4 hours ago
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Job Description

Position: Desktop Engineer -II
This is a 07-Months contract role.
Location: Montreal, QC-Onsite

Pay rate - $18- $19.50 P/hr. T4


Provide Level 2 technical support to end users (desktops, laptops, mobile devices, peripherals, networks)
Troubleshoot hardware and software issues in a corporate environment
Support and maintain Microsoft Windows operating systems
Install, configure, and troubleshoot Microsoft Office and approved software
Assist with Active Directory administration and troubleshooting
Support LAN and VPN connectivity issues
Provide onsite “hands and feet” support to other technical teams (e.g., network operations)
Troubleshoot and replace network equipment (switches, routers, etc.)
Validate network connectivity for newly deployed devices
Support VIP users, including mobile device troubleshooting and diagnostics
Assist with remote support activities as required
Participate in IT projects including device moves, adds, and changes
Remove and prepare hardware for surplus processes
Maintain standard software images, drivers, and configurations
Escalate unresolved issues and provide timely updates to stakeholders
Contribute to knowledge base articles and process improvements
Communicate technical concepts to both technical and non-technical users
Work independently with strong accountability and judgment
Be available for on-call support and after-hours work when required
Travel as needed and support physical installations (lifting up to 50 lbs)
Top Skills Required (English)
Strong knowledge of operating systems (Windows)
Hands-on troubleshooting experience in a corporate IT environment
Knowledge of SCCM and Intune

du poste (Français)
Fournir un support technique de niveau 2 aux utilisateurs finaux (ordinateurs de bureau, portables, appareils mobiles, périphériques, réseaux)
Diagnostiquer et résoudre les problèmes matériels et logiciels dans un environnement corporatif
Assurer le support et la maintenance des systèmes d’exploitation Microsoft Windows
Installer, configurer et dépanner Microsoft Office et les logiciels approuvés
Contribuer à l’administration et au dépannage d’Active Directory
Résoudre les problèmes de connectivité LAN et VPN
Fournir un support sur site (« hands and feet ») aux équipes techniques (ex. opérations réseau)
Diagnostiquer et remplacer les équipements réseau (commutateurs, routeurs, etc.)
Vérifier la connectivité réseau des nouveaux appareils déployés
Supporter les utilisateurs VIP, y compris le dépannage des appareils mobiles
Assister les équipes de support à distance au besoin
Participer aux projets TI (déplacements, ajouts et modifications d’équipements)
Retirer et préparer le matériel pour les processus de disposition/surplus
Maintenir les images logicielles, pilotes et configurations standards
Escalader rapidement les problèmes non résolus et fournir des mises à jour aux parties prenantes
Contribuer aux bases de connaissances et proposer des améliorations de processus
Communiquer efficacement avec des utilisateurs techniques et non techniques
Travailler de façon autonome avec un bon sens des responsabilités et du jugement
Être disponible pour du support sur appel et en dehors des heures normales si requis
Se déplacer au besoin et effectuer des tâches physiques (soulever jusqu’à 50 lb)
Compétences clés requises (Français)
Solide connaissance des systèmes d’exploitation (Windows)
Expérience pratique en dépannage matériel et logiciel dans un environnement TI corporatif
Connaissance de SCCM et Intune

Vacancy Status / Statut du poste

This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.

Use of Artificial Intelligence / Utilisation de l'intelligence artificielle

No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team. / Aucune intelligence artificielle (IA) n'est utilisée dans le processus de présélection ou de sélection. Toutes les candidatures sont examinées par notre équipe de recrutement.


Equal Opportunity / Égalité des chances

emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role. / emergiTEL s'engage à créer un milieu de travail diversifié et inclusif. Nous accueillons les candidatures de toutes les personnes qualifiées, quel que soit leur parcours. Les décisions d'embauche sont basées uniquement sur les compétences, l'expérience et les qualifications pertinentes pour le poste.


emergiTEL

About emergiTEL

At emergiTEL, we are redefining what it means to connect exceptional talent with visionary organizations. Since our inception in 2006, we have built our reputation as a purpose-driven leader in recruitment and HR solutions. Our unique three-dimensional screening process goes beyond technical qualifications, delving into the critical aspects of soft skills and cultural alignment to deliver talent that truly transforms organizations.

emergiTEL is a National Tier-1 staffing supplier to top North American brands in IT, Telecom, Retail, Banking, Insurance and Consulting verticals . We are a recognized-leader for providing the best placements, retention, and re-hire ratios.

emergiTEL is more than a recruitment firm—we are your strategic partner for workforce transformation. Our global footprint enables us to operate seamlessly across major markets while maintaining a boutique approach to service. We are known for anticipating client needs, challenging conventional thinking, and delivering innovative solutions that create lasting value.

We proudly serve a diverse range of organizations, from ambitious start-ups to global enterprises, spanning private, public, and not-for-profit sectors. Our clients return to us not just for the results we deliver but for the trust we build through every engagement.

The foundation of emergiTEL’s success lies in our people and principles. We cultivate a dynamic and inclusive culture that champions creativity, adaptability, and authenticity. By empowering our team to think differently and act boldly, we consistently achieve extraordinary results for our clients.

Our values are rooted in integrity, excellence, and collaboration. From leveraging cutting-edge technology to fostering genuine partnerships with clients and candidates, we ensure that every interaction is marked by trust and mutual respect.

By understanding the intricate balance of skill, character, and culture, we help organizations uncover the right talent at the right time.

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Richmond Hill, CA
Year Founded
2006
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