We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.
This role will be part of the desktop engineering team responsible to architect, design, and implement solutions for client technologies. This includes assisting design and project managing large migrations and new technology efforts in addition to being a technical resource, providing day to day phone support and 2nd and 3rd level desktop support operations. Minimum 2 years’ experience, preference given for experience in IS/IT departments in a healthcare industry.
Essential Functions (greater than or equal to 10% of time):
70% - Providing Tier 2 & 3 Desktop Support
15% - Create desktop/laptop/citrix build processes for all sites and business units
10% - Perform user, system and support requirements gathering and analysis to provide recommendations
Secondary Functions (less than 10% of time):
5% - Create and maintain systems documentation for testing and validation
Supervisory Responsibilities:
This position does not have supervisory responsibilities.
Education and/or Experience:
Necessary Knowledge, Skills and Abilities:
Experience with desktop, server and virtual operating systems. Strong knowledge of computer hardware. Working technical knowledge of network and PC operating systems, network hardware, protocols and standards. Ability to conduct research into networking issues and products as required. Demonstrates initiative and ability to troubleshoot and research problems independently, finding root cause.
Ability to work independently without intensive oversight – must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively (rather than just fixing them after the fact). Ability to present ideas in user-friendly language. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation with focus on quality and continued improvement.
Ability to work smoothly and effectively with a broad range of skill levels, personalities, and backgrounds. Customer service interactions will often be with users in a very high pressure environment, under very tight timelines. Must have amazing ‘bedside manner’ and be able to calm frustrated users, and diffuse tense situations.
Demonstrated project management skills and project management software tool knowledge. Ability to work in and/or create a team-oriented, collaborative environment. Must manage and report project status including use of project management tools and disciplines. Emphasis on sharing of knowledge through good communications, peer training and written documentation.
Knowledge of applicable data privacy practices and laws.
Industry certifications (MCSE, CompTia A+/Network Plus, Epic, etc) preferred
While performing the duties of this job, the employee is frequently required to sit at a computer for long period of times. The employee is occasionally required to walk up and down stairs. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawlGood dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and computer components. Be able to lift and transport heavy objects such as computers and peripherals weighing up to 50 pounds.
General office environment in a clinical setting. Exposure to moderate levels of noise in a moderately paced environment. Some weekend and evening hours may be required during peak times. Frequent contact with EMR staff and management. Works with other SUMMIT departments to deliver optimal service and meet clinic goals. Shall be required to participate in a rotating on-call status and perform emergency or regular maintenance during nights and weekends
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/
VillageMD provides high-quality, accessible healthcare services for individuals and communities across the United States, with primary, multi-specialty, and urgent care providers serving patients in traditional clinic settings, in patients’ homes and online appointments. Committed to serving all patients and working with all payers, VillageMD consistently innovates value-based care, bringing integrated applications, population insights and staffing expertise to its owned and affiliate practices, ensuring high-quality care, better patient outcomes and a reduction in the total cost of care. Through Village Medical, Village Medical at Home, Summit Health, CityMD and other practices, VillageMD serves millions of patients throughout their lives, wherever and whenever they need care. Its dedicated workforce of more than 20,000 operates from 700 practice locations in 26 markets.
