emergiTEL

Desktop Engineer I-6899-1

emergiTEL  •  $20 - $25/hr  •  Edmonton, CA (Onsite)  •  3 hours ago
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Job Description

Position: Desktop Engineer-1
This is 06 Months Contract role.
Pay Rate: $20 - $24.50/hour T4
Location: Edmonton, AB


Key Responsibilities
Provide professional assistance to external clients experiencing hardware technical problems with supported desktops, laptops, peripherals and more. Assist other support teams with onsite troubleshooting (hands and feet), for example assisting Network Operations troubleshoot connectivity issues. Troubleshoot and replace network gear, switches, routers, and other network hardware replacements. Confirm network connectivity to new deployed devices. Remove hardware as required. Prepare client hardware for surplus processes. Provide onsite support to VIP group, including mobile devices. Assist with remote support when required. Participate in connect/reconnects (move) projects.

Position Duties and Responsibilities 
  • Provide Level 2 technical support to our client’s end users (network, mobile devices, desktops, laptops, peripherals, etc.).
  • Maintain standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers
  • Participate in IT projects as required
  • Install, support, and troubleshoot approved desktop software when remote support is not possible
  • Provide onsite support services to clients
  • Provide feedback and make recommendations to appropriate teams for any process improvements identified
  • Demonstrate good judgment with defined procedures and practices to determine appropriate action
  • Ability to work on call after hours as required
  • Communicate effectively with multiple clients and co-workers
  • Able to communicate technical information to both technical and non-technical personnel
  • Provide status updates to management and end-users on applicable issues
  • Provide smart phone support and diagnostics to remote clients
  • Escalate unresolved issues to management promptly
  • Provide feedback and recommendations for KBA (Knowledge Based Articles)
Qualifications
  • Ability to work independently and take ownership
  • Technical and analytical skills required
  • 1 year experience supporting Microsoft Windows operating systems
  • 1 year experience supporting Active Directory administration/troubleshooting
  • 1 year experience installing, configuring, using and troubleshooting supported versions of Microsoft Office
  • Strong interpersonal skills in dealing with a wide range of clients with varying computer abilities
  • 1 year experience supporting and troubleshooting local area network (LAN) and VPN connectivity issues
Education and/or Work Experience 
  • Associate's Degree or equivalent certification and experience
  • A+ Certification recommended, MCTS, MCITP, ITIL Certification are strong assets
  • 1 to 2 years of related experience is an asset
  • Experience working in corporate environment will be considered an asset
  • SPECIAL CONDITIONS (Travel, work environment, physical demands, certificates, licenses etc.
  • Valid driver’s license
  • Ability to travel as required
  • Ability to work on call after hours as required
  • Ability to lift 50lbs (printers, desktop machines, etc.

Vacancy Status / Statut du poste
This is an active position currently open for hiring. / Ce poste est activement ouvert au recrutement.
Use of Artificial Intelligence / Utilisation de l'intelligence artificielle
No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team. / Aucune intelligence artificielle (IA) n'est utilisée dans le processus de présélection ou de sélection. Toutes les candidatures sont examinées par notre équipe de recrutement.

Equal Opportunity / Égalité des chances
emergiTEL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills, experience, and qualifications relevant to the role. / emergiTEL s'engage à créer un milieu de travail diversifié et inclusif. Nous accueillons les candidatures de toutes les personnes qualifiées, quel que soit leur parcours. Les décisions d'embauche sont basées uniquement sur les compétences, l'expérience et les qualifications pertinentes pour le poste.
emergiTEL

About emergiTEL

At emergiTEL, we are redefining what it means to connect exceptional talent with visionary organizations. Since our inception in 2006, we have built our reputation as a purpose-driven leader in recruitment and HR solutions. Our unique three-dimensional screening process goes beyond technical qualifications, delving into the critical aspects of soft skills and cultural alignment to deliver talent that truly transforms organizations.

emergiTEL is a National Tier-1 staffing supplier to top North American brands in IT, Telecom, Retail, Banking, Insurance and Consulting verticals . We are a recognized-leader for providing the best placements, retention, and re-hire ratios.

emergiTEL is more than a recruitment firm—we are your strategic partner for workforce transformation. Our global footprint enables us to operate seamlessly across major markets while maintaining a boutique approach to service. We are known for anticipating client needs, challenging conventional thinking, and delivering innovative solutions that create lasting value.

We proudly serve a diverse range of organizations, from ambitious start-ups to global enterprises, spanning private, public, and not-for-profit sectors. Our clients return to us not just for the results we deliver but for the trust we build through every engagement.

The foundation of emergiTEL’s success lies in our people and principles. We cultivate a dynamic and inclusive culture that champions creativity, adaptability, and authenticity. By empowering our team to think differently and act boldly, we consistently achieve extraordinary results for our clients.

Our values are rooted in integrity, excellence, and collaboration. From leveraging cutting-edge technology to fostering genuine partnerships with clients and candidates, we ensure that every interaction is marked by trust and mutual respect.

By understanding the intricate balance of skill, character, and culture, we help organizations uncover the right talent at the right time.

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Richmond Hill, CA
Year Founded
2006
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