Dairy Farmers of America

Desktop Engineer I

Dairy Farmers of America  •  Kansas City, KS (Onsite)  •  6 hours ago
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Job Description

General Purpose:

Execute application packaging and deployment, create and maintain technical documentation and assist with management of Windows and MacOS workstations. Work with the desktop team to manage the endpoint profile from design to deployment.

Job Duties and Responsibilities:

  • Test and deploy secure base images for enterprise use
  • Ensure workstation compliance is satisfactory to business standards
  • Manage ticket load for deployment architecture team
  • Serve as escalation point for break-fix deskside incidents
  • Create technical documents for implementations and break-fix solutions
  • Assist with deployment of hardware
  • Assist with receiving and recording assets in ServiceNow
  • Serve as escalation for level 2 desktop technicians
  • Create reports as requested using various programs
  • Assist with deploying and installing applications
  • Troubleshoot MacOs workstation
  • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Qualifications

Education and Experience:

  • Undergraduate degree in computer science, information technology or related curriculum (or equivalent combination of experience and education)
  • 0 to 2 years of enterprise environment, information technology (IT) or related experience
  • Adobe, Oracle, Microsoft, VPN, SAP and other applications experience
  • Certification and/or License – may be required during course of employment

Knowledge, Skills, and Abilities:

  • Scripting abilities in PowerShell, Python, or similar language
  • Knowledge of MST/Transforms file creation
  • Knowledge of software update and upgrade package development
  • Skill in desktop troubleshooting and repair
  • Skill with Apple troubleshooting, networking, configuration, integration with ABM/DEP
  • Skill in critical thinking, analysis, mathematical calculations, and statistical evaluations
  • Able to communicate clearly and effectively, both verbally and in writing
  • Able to apply technology solutions to business problems
  • Able to work with accuracy and attention to detail
  • Able to work in collaboration effectively and foster good teamwork
  • Able to present ideas using language that is relatable to business and end-users
  • Able to consider impact of actions and decisions on employees, coworkers, and customers
  • Able to work independently and as part of a team
  • Able to prioritize and meet deadlines
  • Able to handle challenging or conflict situations with tact and professionalism
  • Able to present to diverse audiences from front line team members to senior management
  • Able to perform task and duties without constant supervision
  • Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans

Dairy Farmers of America

About Dairy Farmers of America

At Dairy Farmers of America, our 19,000 employees work with one goal in mind – to bring value to our family farm-owners.

As a farmer-owned cooperative, DFA offers rewarding jobs across the nation in a variety of fields, including manufacturing, accounting, communications, marketing, economics, on-farm field services, and more.

We value our employees and reward them with competitive benefits, a supportive working environment, and growth opportunities. We capitalize on the strengths of each individual and ensure that each employee is challenged in their role. Through Dairy University, employees receive online training and job enhancement, classes. Employees also have the opportunity to grow within DFA.

We also want our employees to live a healthy lifestyle and offer a health and wellness program that provides access to online classes and materials tailored to help our employees make healthier choices, as well as an Employee Assistance Program that helps employees with legal and health issues, such as advice on parenting or stress management, and free counseling sessions.

At DFA, we understand that our employees provide value within our organization and in our community. We cultivate a culture of openness, transparency, and integrity where employees are encouraged to voice their opinions and share their ideas. We also believe we have a responsibility to give back the communities in which we operate and work to do so through the DFA Cares Foundation.

Dairy Farmers of America, Inc. is an equal employment employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals.

Industry
Food & Beverage
Company Size
5,001-10,000 employees
Headquarters
Kansas City, KS
Year Founded
1998
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