Job Description

We are seeking a technically skilled Desktop Engineer who will also provide Level 1 Infrastructure Support. This position is based in either Tatebayashi or Nakameguro and focuses on onsite IT support, including end-user support (EUS) and general IT infrastructure operations at the L1 level. The primary responsibility includes local L1 support for infrastructure-related projects, such as network equipment replacements.

While the global teams are responsible for the design and configuration of infrastructure (network, server, cloud), this role will handle physical implementation, vendor coordination, and onsite execution within Japan. End-user support will also be provided as needed.

Key Responsibilities:

Desktop Support:

• Basic troubleshooting and L1 support for end users via the following mediums: email, chat, walk-in and phone call.

• Perform PC and mobile device kitting and setup for users.

• Assist with IT asset management and inventory tracking.

• Provide support for VC meeting room setups and troubleshooting.

• UseServiceNowfor ticket management and documentation.

• Maintain accurate SOPs and support records.

L1 Infrastructure Support:

• Perform basic network maintenance (e.g., lamp checks, cabling).

• Support onsite network troubleshooting and escalate to dedicated teams.

• Coordinate with global teams in English and local vendors in Japanese.

• Assist with infrastructure lifecycle management and inventory tracking.

IT Administrative Support:

• Handle IT-related administrative tasks including PO creation and processing.

• Support documentation and coordination for procurement and vendor engagement.

Onsite Coverage:

• Head office located in Nakameguro.

• Minimum 2 days per week on site in Tatebayashi.

• Flexibility for occasional late shifts and weekend/outside business hours support as required.

• Occasional travel to support remote locations (data center)

Requirements:

• Minimum 3 years of experience in onsite IT end-user support
• Minimum 3 years of experience in IT infrastructure operations and field support
• Experience leading small to mid-sized projects
• Native-level Japanese and business-level English (reading, writing, and speaking)
• Willingness and ability to travel between domestic sites for onsite support
• Experience in vendor management and procurement operations
• Ability to work independently and proactively

Work Location:

• Nakameguro HQ (main) or Tatebayashi Factory (main)
• If Nakameguro is the main location, attendance at Tatebayashi is required approximately twice a week
• Other locations as needed: Tokyo Data Center, Osaka Office, etc.
• Working hours: 8:45 AM to 17:45 PM
• Flexibility for occasional late shifts and weekend/outside business hours support as required.