Do you want to work in an awesome team that takes their work seriously and loves a laugh? Want to work in a non-profit community organisation that has a lot of spirit and special purpose, as well as having all the resources and opportunities of a commercial business?
Then keep reading, we want to hear from you!
The Wise Group is a family of not for profit, community organisations sharing a common purpose: to create fresh opportunities and services for the wellbeing of people, vulnerable populations, organisations and communities. We are proud to make a positive difference in the lives of those working through mental health, addiction and other challenges.
We are a Tiriti-based organisation, committed to working in ways that are guided by Te Tiriti o Waitangi. We care about equity and consider it in how we approach our work, the decisions we make and the outcomes we create. We are also committed to upholding te mana o Te Reo Māori me ōna tikanga across the different situations and settings in which we work.
Wise Management Services provides infrastructure services to the Wise Group through people and culture, IT, finance, operations, payroll, property, design and development services.
You’ll be part of our Information Services team, within Wise Management Services. The Group provides a variety of mental health and wellbeing services delivered by over 1,800 people nationwide. Each part of the Group has its own unique offering, culture, and requirements, so there are always new and interesting challenges to solve.
Join us as a Desktop Engineer and provide exceptional customer service and technical support to all Wise Group employees. This is a real problem-solving job where you will take ownership of problems and do what you need to get the job done. You might be assisting a new service setup, configuring hardware or troubleshooting issues escalated from the service desk. You’ll be a well-rounded IT generalist with a keen interest in all things infrastructure related. This role is customer facing so needs to be comfortable working with end users to understand their needs and to respond to their requests.
You will need experience with Microsoft365, EntraID, PowerShell, InTune and have a good understanding of remote support processes.
Our ideal candidate is passionate about outstanding customer service, has an innovative approach to problem solving and excellent people skills. Your written and oral English must be first-class.
This is a permanent position working 40 hours per week, based at our beautiful head office in Hamilton East, with flexible working options available.
We’re looking for someone with:
Position description: Please copy and paste link you’re your browser: https://www.wisegroup.co.nz/wp-content/uploads/2025/09/Desktop-Engineer-pdf.pdf
Contact: Brendon Cann, Infrastructure Team Lead: Brendon.Cann@wisemanagement.co.nz for any questions.
At the Wise Group we believe in creating new opportunities for the wellbeing of people, vulnerable populations, organisations, and communities.
We operate in New Zealand's mental health and addictions sector, are one of the largest non government providers in the sector
From humble beginnings over 35 years ago, today we employ over 1,500 staff throughout the country, working in areas from frontline service to software development. We have a parent and subsidiary structure encompassing a family of charitable entities, all linked by a common dream. Our structure nurtures synergy and innovation, and means we’re transparent and accountable.
Our whānau includes:
• Wise Management Services
• Pathways
• Real
• Te Pou
• Le Va
• Workwise
• Wild Bamboo
• LinkPeople
• The People's Project
• Housing First Auckland
Here's what drives us:
Each year our Group works with thousands of New Zealanders and their families. We provide people with a broad range of community-based mental health and wellness services. In doing so we dramatically reduce their need for high-cost hospital and acute services and help people have happier, more fulfilling and more productive lives.
Each year the Group's housing services help people find and live in affordable homes, also helping them appreciate the rights and responsibilities of being tenants and managing homes.
Each year the Group's employment agency helps people who experience a serious mental health condition get off benefits, become financially independent and reclaim their self-esteem by finding and retaining paid jobs.
Each year people throughout the country attend professional development programmes through the Group's NZQA certified training organisation.
Each year thousands of mental health professionals in the public and private sector are supported and developed via the Group's national workforce development organisation.
Together we make a real difference by creating connections to support people to find and live their dreams.
