Job Description

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Description

KEY RESPONSIBILITIES

• Implements micro-based desktop, servers, and related hardware and software.
• Implements workstation connectivity.
• Assists with system enhancements and modifications.
• Provides technical support and documentation to meet business objectives.
• Troubleshoots desktop and connectivity problems.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

• Two years of information technology experience OR a bachelor's degree.

PREFERRED QUALIFICATIONS

• Experience providing desktop and end-user support in a higher-education, healthcare, research, or similarly complex environment.
• Experience supporting Windows 11, macOS, iOS, Microsoft 365 applications, printers, mobile devices, and common desktop peripherals.
• Familiarity with Microsoft Intune, Microsoft Entra ID, Active Directory, endpoint security, device provisioning, application deployment, and remote-support tools.
• Working knowledge of wired and wireless networking, VPN connectivity, authentication, operating-system troubleshooting, and hardware diagnostics.
• Experience using an IT service-management or ticketing system and creating clear technical documentation and knowledge-base articles.
• Basic experience with PowerShell or another scripting and automation technology.
• Demonstrated commitment to customer service, accessibility, data security, and clear communication with users of varying technical backgrounds.
• Ability to prioritize multiple requests, troubleshoot issues methodically, document resolutions, and escalate incidents appropriately.
• CompTIA A+, Network+, Security+, Microsoft 365 Certified: Endpoint Administrator Associate, Apple Certified Support Professional, ITIL Foundation, or a comparable industry certification is preferred.

NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD). Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.