Richmond University Medical Center

Desktop Analyst (Non-Exempt)

Richmond University Medical Center  •  $60k - $68k/yr  •  United States (Onsite)  •  1 day ago
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Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Day Shift - 7.5 Hours (United States of America)

Job Description: Desktop

We are seeking a highly skilled and motivated Desktop Analyst to join our dynamic team. This role is ideal for individuals with a strong technical background and a passion for delivering exceptional customer service. As a key member of our IT team, you will be responsible for providing desktop support, managing network cabling systems, and ensuring smooth operations across various technical infrastructures.

Desktop Job Responsibilities:

Desktop Support:

  • Provide technical support and troubleshooting for desktop hardware and software issues.
  • Install, configure, and maintain desktop operating systems and applications.
  • Set up and maintain user accounts and permissions.
  • Respond to user inquiries and provide timely resolutions to technical issues.
  • Collaborate with other IT teams to resolve complex technical problems.
  • Conduct regular maintenance and updates to ensure optimal performance of desktop systems.
  • Assist with the procurement and inventory management of desktop equipment and software.
  • Document and maintain accurate records of support activities and resolutions.

Key Responsibilities for Desktop Support Engineer:

  • Diagnoses and troubleshoot hardware and software issues on desktop systems.
  • Install, configure, and upgrade operating systems and software applications.
  • Collaborate with users to identify and resolve technical problems.
  • Provide training and guidance to users on the proper use of desktop systems.
  • Assist in the implementation of IT projects and initiatives.
  • Stay up to date with the latest technology trends and advancements.
  • Ensure compliance with company policies and procedures related to desktop systems.
  • Continuously improve desktop support processes and procedures.

Cable Responsibilities:

  • Install, maintain, and repair cable TV and internet systems.
  • Test and troubleshoot issues with network communication.

Qualifications and Skills:

  • 1+ years of professional technician experience and desktop support.
  • Familiarity with industry tools and equipment used for cabling and desktop support.
  • Valid driver's license with a clean driving record.
  • Ability to work at tall heights and lift 50+ pounds.
  • Strong knowledge of desktop operating systems (Windows, macOS) and software applications.
  • Familiarity with hardware components and troubleshooting techniques.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal abilities.
  • Ability to work independently and as part of a team.
  • Bachelor’s degree in computer science or a related field preferred.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Job Environment: This role requires flexibility, strong attention to detail, and the ability to troubleshoot technical issues efficiently. The Desktop Support Engineer will work in a fast-paced environment, collaborating closely with other IT teams and providing direct support to end-users.

Please note that this position requires working every other weekend.

Salary Range: $60,000 - $68,000

We are looking for a motivated and technically proficient individual to support the successful operation of our organization’s desktop and network systems. If you’re passionate about technology, customer service, and problem-solving, we encourage you to apply!

Employment Non-Discrimination: Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Richmond University Medical Center

About Richmond University Medical Center

Richmond University Medical Center (RUMC), an affiliate of The Mount Sinai Hospital and the Icahn School of Medicine, is a 470+ bed healthcare facility and teaching institution serving borough residents as a leader in the areas of acute, medical and surgical care, including emergency care, surgery, minimally invasive laparoscopic and robotic surgery, gastroenterology, cardiology, pediatrics, podiatry, endocrinology, urology, oncology, orthopedics, neonatal intensive care and maternal health. The medical center earned The Joint Commission’s Gold Seal of Approval® for quality and patient safety.

RUMC is a Level 1 Trauma Center and a designated Stroke Center, receiving top national recognition from the American Heart Association/American Stroke Association. The state-of-the-art Cardiac Catheterization Lab has PCI capabilities for elective and emergent procedures in angioplasty. RUMC maintains a Wound Care/Hyperbaric Center and a Sleep Disorder Center on-site at its main campus. The hospital also offers behavioral health services, encompassing both inpatient and outpatient services for children, adolescents and adults, including emergent inpatient and mobile outreach units. RUMC is the only borough facility that offers inpatient psychiatric services for adolescents.

With over 2,500 employees, RUMC is one of the largest employers on Staten Island. Its main campus is located at 355 Bard Avenue, Staten Island, New York 10310.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Staten Island, New York
Year Founded
Unknown
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