Job Description

The era of pervasive AI has arrived. In this era, organizations will use generative AI to unlock hidden value in their data, accelerate processes, reduce costs, drive efficiency and innovation to fundamentally transform their businesses and operations at scale.

SambaNova Suite™ is the first full-stack, generative AI platform, from chip to model, optimized for enterprise and government organizations. Powered by the intelligent SN40L chip, the SambaNova Suite is a fully integrated platform, delivered on-premises or in the cloud, combined with state-of-the-art open-source models that can be easily and securely fine-tuned using customer data for greater accuracy. Once adapted with customer data, customers retain model ownership in perpetuity, so they can turn generative AI into one of their most valuable assets.

About SambaNova Systems

SambaNova Systems is on a mission to redefine what’s possible with AI. We build purpose-built AI hardware and software that enables enterprises to run the world’s most powerful AI models — at scale, in production, and with unmatched efficiency. Every role at SambaNova contributes to that mission, and this one is no exception.

The Role

As Desktop Administrator, you’ll be the backbone of SambaNova’s internal IT experience — keeping our global workforce connected, productive, and secure. You’ll own the desktop environment end-to-end, partner closely with People Ops on seamless onboarding, and drive automation initiatives that scale with our rapid growth. This is a hands-on, high-impact role for someone who takes pride in running a tight, reliable operation and genuinely loves helping people.

What You’ll Do

• Partner with People Ops to deliver a smooth, day-one-ready onboarding experience for every new hire worldwide.
• Own the desktop environment from design through deployment — enhancing performance, maintaining reliability, and scaling infrastructure to support continued growth.
• Keep day-to-day operations running smoothly by monitoring, measuring, and proactively troubleshooting infrastructure and services.
• Champion automation: identify opportunities, collaborate cross-functionally, and drive initiatives that build long-term stability and efficiency.
• Support a diverse user base across all technical ability levels with patience, clarity, and care.
• Deploy and maintain end-user hardware including printers, scanners, VoIP devices, and AV equipment.
• Diagnose and resolve networking issues impacting productivity.

What We’re Looking For

Required

• Bachelor’s degree or equivalent practical experience.
• 2+ years of hands-on desktop system administration across macOS and Windows — including OS installation, package management, lifecycle management, and performance troubleshooting.
• 1+ years implementing and maintaining MDM platforms (Jamf, Intune, or equivalent).
• Demonstrated experience supporting common enterprise applications: MS Office / M365, Google Workspace, Okta, VPN clients, VNC, video conferencing, and endpoint protection tools.
• Comfortable using ticketing systems to manage and prioritize support requests.
• Solid grasp of networking fundamentals; able to diagnose and resolve basic connectivity issues independently.
• Experience supporting Linux from both desktop and server perspectives.

Nice to Have

• Experience with Auth0 or similar identity/access management platforms.
• AWS or other cloud platform familiarity.
• Previous experience in a high-growth startup environment — you know how to operate with speed, ambiguity, and minimal hand-holding.

Who You Are

• A genuine people-person who sees IT support as an opportunity to make someone’s day easier.
• A self-starter who moves fast, solves problems independently, and flags blockers early.
• Someone who finds satisfaction in automating away repetitive work and building systems that just work.
• Humble, collaborative, and energized by a team that holds each other to high standards.

Submission Guidelines
Please note that in order to be considered an applicant for any position at SambaNova Systems, you must submit an application form for each position for which you believe you are qualified.

EEO Policy
SambaNova Systems is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.

Benefits Summary for US-Based, Full-Time Employment Positions
SambaNova offers a competitive total rewards package, including the base salary, plus equity and benefits. We cover 95% premium coverage for employee medical insurance, and 77% premium coverage for dependents and offer a Health Savings Account (HSA) with employer contribution. We also offer Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans in addition to Flexible Spending Account (FSA) options like Health Care, Limited Purpose, and Dependent Care. Our library of well-being benefits available to you and your dependents includes a full subscription to Headspace, Gympass+ membership with access to physical gyms, One Medical membership, counseling services with an Employee Assistance Program, and much more.