Job Description

Deskside Technician – End User Computing (EUC)

Venlo, Netherlands | Full-time
Schedule: 8-hour shifts

About the Role

We are seeking a skilled Deskside Technician – End User Computing (EUC) to provide on-site technical support across corporate environments.

In this role, you will be responsible for troubleshooting, maintaining, and supporting end-user devices and systems, ensuring a seamless user experience and adherence to service level agreements (SLAs). You will act as a key point of contact between users, IT teams, and business units to resolve technical issues efficiently.

What You'll Do

You will:

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  Provide on-site technical support to end users in line with SLAs
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  Troubleshoot and resolve hardware and software incidents
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  Install, upgrade, and maintain desktops, laptops, monitors, and peripherals
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  Support network connectivity (LAN/WAN access, printers, file services)
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  Configure and maintain network printers and scanners (including TCP/IP setup)
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  Deliver break/fix support for end-user devices and non-warranty assets
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  Support and configure mobile devices and mobile computing platforms
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  Perform preventative maintenance to reduce recurring issues
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  Provide VIP support for senior stakeholders and specialized equipment
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  Manage printer configurations and queues based on requests
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  Track incidents and service requests using ticketing systems
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  Communicate effectively with both technical and non-technical users

What We're Looking For

• 3–5 years of experience in End User Computing (EUC) or deskside support
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  Strong experience with Windows environments (Windows 7/10)
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  Hands-on experience with device installation, configuration, and troubleshooting
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  Knowledge of imaging tools (e.g., Ghost, MDT)
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  Experience with data backup and recovery tools (e.g., USMT)
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  Understanding of network configuration and connectivity
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  Experience supporting enterprise-level IT environments
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  Strong problem-solving and communication skills
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  Ability to work independently and manage multiple tasks

Key Skills

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  Hardware & software troubleshooting
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  Windows deployment & migration
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  Network & printer configuration
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  Mobile device support
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  Incident & problem management
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  Customer-focused service delivery

Work Environment

This is a hands-on, on-site role within a corporate IT environment. You will interact directly with end users, providing high-quality support and ensuring minimal disruption to business operations.