WE’RE HIRING: A DESKSIDE SUPPORT TECHNICIAN L2 AT CASABLANCA, MOROCCO!

Excis is a global IT support leader globally, driven by innovation and
collaboration. We’re looking for a proactive Deskside Support Technician L2 to
manage hardware, software, and IT assets across multiple locations. Join us for
a rewarding career in a supportive, family-like environment where you’ll look
forward to coming to work every day.

· Client in
190+ countries

· 6000+
Engineers

· 200+
Enterprise Clients

What You Will Do:

• 
  Deliver
  hands-on deskside and remote support
  by diagnosing and resolving
  L1/L2 issues across desktops, laptops, and workstations, including
  OS
  (Windows) failures, software installations/reinstallations, printer faults
  (N1/N2), and basic network/VOIP connectivity issues
  , ensuring all
  incidents are accurately logged, tracked, and resolved within SLA using
  ServiceNow.
• 
  Execute
  IMAC and lifecycle management activities
  such as device
  provisioning, imaging/remastering of PCs according to client standards,
  hardware replacements, decommissioning, and
  backup/restore of user data
  and configurations
  , ensuring compliance with enterprise policies and
  minimizing disruption to business operations.
• 
  Collaborate
  with
  cross-functional and offshore teams (N1/N2/N3 across network,
  security, server, and telecom domains)
  by escalating complex issues,
  supporting mobile/MDM (Intune) environments, and
  providing user
  guidance/training
  , while maintaining clear communication in French and
  English with stakeholders including VIP users.

What You Need:

• 
  Proven
  3+ years of deskside/IT support experience
  with strong exposure to
  enterprise
  environments supporting end users, including VIP support scenarios
  .
• 
  Advanced
  hands-on skills in
  Windows OS troubleshooting, software deployment,
  hardware diagnostics/repair, and remote support tools (e.g., remote
  desktop, SCCM exposure is a plus)
  .
• 
  Practical
  knowledge of
  network fundamentals (IP, connectivity troubleshooting),
  VOIP systems, mobile device support (smartphones), and MDM tools such as
  Microsoft Intune
  .
• 
  Experience
  working with
  ITSM/ticketing tools (ServiceNow preferred)
  , with a
  clear understanding of
  incident prioritization, SLA management, and
  ITIL-based processes
  .
• 
  Fluency
  in French and working proficiency in English
  , along with strong
  customer service skills, ability to work in
  shift rotations (3x8)
  ,
  and flexibility for
  inter-site travel with a valid driving license
  .

At Excis, your work matters. You’ll be part of a dynamic, hands-on team
where your technical expertise directly enhances user satisfaction and
operational success. We offer a supportive environment that encourages
professional growth, continuous learning, and collaboration across diverse
technologies. Enjoy competitive compensation and the chance to contribute to a
global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis
in Morocco and be at the forefront of IT support excellence!