Building Name: CVPH - Champlain Valley Physicians HospitalLocation Address: 75 Beekman Street, Plattsburgh New YorkRegularDepartment: IT Deskside SupportFull TimeStandard Hours: 40Biweekly Scheduled Hours:Shift: DayPrimary Shift: -Weekend Needs: As ScheduledSalary Range: Min $39.17 Mid $48.97 Max $58.76Recruiter: Chelsea Therrien
The Deskside Support Supervisor has the overall responsibility of supervising the activities, development, and daily work assignments of all Deskside Support Technicians in a manner consistent with UVMHN objectives, ensuring they can meet or exceed the organization's goals and needs. The primary objective of this position is to ensure exceptional customer service for UVMHN employees. Work areas are all desktop related hardware, software and peripherals. The Supervisor makes recommendations regarding the operational and capital budgets for the software applications and hardware needs in their area and is accountable to work within UVMHN guidelines. The Deskside Support Supervisor works very closely with other IT teams to identify needs, align strategies, develop plans and execute procedures to meet those needs and expectations. The Deskside Support Supervisor assists in meeting or exceeding departmental goals through the implementation of appropriate policies, procedures and applications.
EDUCATION:
Bachelor’s degree or certification in computer science, desktop support, computer hardware, or another relevant field is highly desirable. Valid driver's license and safe driving record.
EXPERIENCE:
Five to seven years progressively responsible Information Technology experience with direct customer contact and experience in customer service, PC/desktop support, and team leadership. Demonstrated ability to manage multiple, concurrent and complex projects/issues. Proven ability to effectively develop, build and motivate teams to achieve a higher level of outcome.
The University of Vermont Medical Center is part of a six-hospital network serving patients and their families in Vermont and northern New York. We're not just caregivers and staff - we're your friends and neighbors, offering expertise, kind words and compassionate care when and where you need them. We are dedicated to providing you with the best medical care possible.
The University of Vermont Medical Center, along with the Robert Larner M.D. College of Medicine The University of Vermont and College of Nursing and Health Sciences, is one of 138 academic medical centers in the country. Through The University of Vermont Health Network and collaborative relationships throughout Vermont and northern New York, we are able to provide the highest quality care, informed by academic research, to patients throughout our region.
The UVM Medical Center, along with its three founding organizations, The University of Vermont College of Medicine and College of Nursing and Health Sciences, share a rich history dating back to the 1800s.
The UVM Medical Center is committed to the development of an Integrated Delivery System which provides high value health care to the communities we serve and enhances our academic mission. Our mission is to improve the health of the people in the communities we serve by integrating patient care, education, and research in a caring environment.
