Indra Group

Deskside Support Subject Matter Expert

Indra Group  •  Republic of the Philippines (Onsite)  •  2 days ago
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Job Description

Workplace (Indra): (PH04)

Resolution unit: (346)

Job Description:

Deskside Support Subject Matter Expert to serve as the escalation point for advanced desktop and end-user computing issues beyond Tier 1/2 service desk capability. The role involves hands-on hardware break-fix, MECM administration (application deployment, patching, OS deployment, endpoint inventory), and troubleshooting across Windows 10/11 environments, Active Directory, networking fundamentals, and O365/M365 applications.

Technical Knowledge:

  • User Management / Microsoft Windows (Advanced) – Principal level (Experience: 1–2 years)
  • Mobility / Microsoft Endpoint Manager (Advanced)

Functional Knowledge:

  • Tech Operations – Digital Workspace / Support Team Management (Intermediate)
  • Tech Operations – Digital Workspace / Incident and Service Request Logging, Tracking, and Resolution (Intermediate)
  • Tech Operations – Digital Workspace / Networks and Communications (Intermediate)
  • Tech Operations – Digital Workspace / On-site Resident Technical Support (Workplace) (Intermediate)
  • Tech Operations – Digital Workspace / VIP User Support (Intermediate)
  • Tech Operations – Digital Workspace / Help Desk (Advanced)
  • Tech Operations – Digital Workspace / Access Management (Advanced) – Principal level (Experience: 1–2 years)
  • Tech Operations – Digital Workspace / Identity Management (Advanced)
Indra Group

About Indra Group

Indra Group (https://www.indragroup.com/) is the foremost Spanish multinational and one of the leading European companies that focus on defence and advanced technologies. It stands at the forefront of the defence, space, air traffic management, mobility, and Information Technology businesses through Minsait, and it integrates its sovereign AI, cybersecurity and cyberdefence capabilities into IndraMind. Indra Group is paving the way to a more secure and better-connected future through innovative solutions, trusted relationships and the very best talent. Sustainability is an integral part of its strategy and culture in order to overcome current and future social and environmental challenges. At the close of the 2025 financial year, Indra Group posted revenues of € 5.457 billion and had a local presence in 46 countries and business operations in over 140 countries.

Industry
Aviation & Aerospace
Company Size
10,000+ employees
Headquarters
Madrid, ES
Year Founded
Unknown
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