Excis is a global leader in IT support, driven by innovation, collaboration, and excellence. With a presence in
190+ countries
, a team of
6,000+ engineers
, and support for
200+ enterprise clients
, we provide a dynamic environment where your work makes a real impact.

We foster a
people-first culture
focused on growth, teamwork, and continuous learning, ensuring every team member has the opportunity to develop and succeed in a global enterprise environment.

Role Summary

We are seeking a customer-focused and enthusiastic
Deskside Support Engineer (L2)
with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting a valued enterprise client, including VIP users, where professionalism, technical expertise, and strong communication are essential.

You will be part of a collaborative IT support team providing hands-on technical support across a wide range of devices and enterprise systems.

Requirements

Key Responsibilities

• 
  Provide onsite support for desktops, laptops, printers, mobile devices, and peripherals
• 
  Deliver high-quality customer service to all users, including VIPs
• 
  Troubleshoot hardware and software issues across Windows environments
• 
  Perform PC builds, deployments, imaging, and reimaging activities
• 
  Handle IMAC activities (Install, Move, Add, Change) and project tasks
• 
  Assist with LAN/Wi-Fi connectivity, patching network points, and workstation setup
• 
  Support Microsoft 365 applications (Outlook, Teams, Excel, OneDrive, Intune)
• 
  Manage incidents using ITSM/ticketing tools and ensure SLA compliance
• 
  Maintain and update documentation, knowledge base articles, and asset records
• 
  Collaborate with internal IT teams and external vendors for issue resolution
• 
  Provide remote support when required

Essential Skills & Qualifications

• 
  Strong knowledge of Microsoft Windows OS (Windows 10/11 and legacy systems)
• 
  Experience with Windows imaging and deployment (SCCM, MDT, or USB imaging)
• 
  Solid Microsoft 365 troubleshooting experience (including Intune exposure)
• 
  Familiarity with Active Directory and Azure Active Directory
• 
  Strong desktop, laptop, printer, and peripheral troubleshooting skills
• 
  Experience with ITSM/ticketing systems
• 
  Excellent communication and interpersonal skills
• 
  Ability to work independently and within a team
• 
  Experience working with vendors and third-party support teams
• 
  Strong organizational and time management skills

Benefits