Posting Expires: 9/14/2026
Salary Range: $58,977.96- $78,735.58
General Description and Classification Standards:
Performs IT systems installation, repair and preventative maintenance of personal computers and related systems. This is a Senior level position capable of carrying out most assignments.
Supervision Received: *
Direction received is very general and focuses on end results and is typically collaborative in nature. Makes decisions on technical issues, diagnoses, or procedures in collaboration with supervisors or managers.
Decision Making | Leadership Provided:
Selects from multiple procedures and methods to accomplish tasks. May make purchasing or resource allocation decisions within organization guidelines. Applies organizational policies and may interpret organizational policies and recommend exceptions. Serves as a technical resource or mentor to other employees and may lead or instruct less experienced workers in high level or technical jobs.
Essential Duties and Responsibilities:
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.
• Performs installation, repair and preventative maintenance of personal computers and related systems that are moderately difficult and require judgment in resolving issues or making recommendations.
• Assists in recommending software to meet user requirements.
• Troubleshoots software and hardware failures.
• Identifies network problems involving desktop or laptop computers.
• Maintains inventory of equipment, hardware and software and supplies.
• Troubleshoots, maintains and monitors external and internal drives, printers, plotters and scanners.
• May perform other duties as assigned.
Knowledge Skills and Abilities:
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.
• Applies knowledge and skills to complete a wide range of tasks.
• Specialized knowledge of personal computers and related systems and networks and how they work.
• Specialized knowledge of Microsoft Office software.
• Skill in establishing networked computer systems and connecting peripheral office equipment.
• Skill in installing wiring and other devices such as routers and modems to insure connect ability of system components.
• Ability to resolve most issues without escalation.
• Ability to establish and maintain effective working relationships with customers, peers and managers throughout the City.
Minimum Qualifications: Education and Experience
1. Associate’s degree in computer science.
2. At least four (4) years of work experience in desktop support.
Preferred Requirements –
• Bachelor’s degree in computer science or a related field
• 4 plus years’ work experience providing desktop support to organizational users.
Licensures and Certifications
• None Required Work Environment:
Required physical and sensory capabilities to perform the job successfully. Typical environmental conditions associated with office work and in-person reporting as least 4-5 days per work. May require occasional field/site visits. Lifting Requirements: Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
The City of Atlanta remains a transportation hub, not just for the country but also for the world: Hartsfield-Jackson Atlanta International Airport is one of the nations busiest in daily passenger flights. Direct flights to Europe, South America, and Asia have made metro Atlanta easily accessible to the more than 1,000 international businesses that operate here and the more than 50 countries that have representation in the city through consulates, trade offices, and chambers of commerce. The city has emerged as a banking center and is the world headquarters for 13 Fortune 500 companies.
Atlanta is the Capital city of the southeast, a city of the future with strong ties to its past. The old in new Atlanta is the soul of the city, the heritage that enhances the quality of life in a contemporary city. In the turbulent 60's, Atlanta was "the city too busy to hate." And today, in the 21st Century, Atlanta is the "city not too busy to care".
For more than four decades Atlanta has been linked to the civil rights movement. Civil Rights leaders moved forward, they were the visionaries who saw a new south, a new Atlanta. They believed in peace. They made monumental sacrifices for that peace. And because of them Atlanta became a fast-pace modern city which opened its doors to the 1996 Olympics.
Die-hard Southerners view Atlanta as the heart of the Old Confederacy; Atlanta has become the best example of the New South, a fast-paced modern city proud of its heritage.
In the past two decades Atlanta has experienced unprecedented growth -- the official city population remains steady, at about 420,000, but the metro population has grown in the past decade by nearly 40%, from 2.9 million to 4.1 million people. A good measure of this growth is the ever-changing downtown skyline, along with skyscrapers constructed in the Midtown, Buckhead, and outer perimeter (fringing I-285) business districts.
