Location: Reed House, Norwich – with travel
Salary: £26,666 - £36,665 per annum
Hours: 36 hours per week – flexible options considered
Contract Type: Permanent
If you have exceptional customer service skills and want to make a real difference to people’s lives, then this could be just what you’ve been looking for!
Following an internal promotion, we’re looking for a Desk Side Analyst to join us.
You must have experience of running IT clinics/tech bars/drop in sessions or offering a significant amount of face to face hands on IT support to different internal customers, including regular VIP support.
With a working knowledge of Microsoft technologies: Windows operating systems, M365, network fundamentals, tablet & mobile support (Android and iOs), you’ll play a vital role in the team, troubleshooting hardware and software issues and maintaining end user devices.
The role will be based from our Norwich office with regular travel to sites throughout East Anglia and the North of England. You’ll provide on-site technical support and assistance to customers at the group’s offices, sheltered housing schemes (known as LiveSmart) and other locations within East Anglia and the North of England where Clarion provides corporate IT services. You’ll be working closely with the Service Desk and other DDaT teams to deliver high-quality location-based support.
With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn and develop new skills, as well as Mobile Device Management system experience and Video Conference system support experience, you’ll need to be proficient in providing end-user support for network-related queries and hardware setup.
If you have excellent organisational skills, high attention to detail, and the ability to plan and manage multiple, changing priorities, then we want to hear from you now!
If this sounds like an opportunity for you, then please review the full role profile before applying - Desk Side Analyst
Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here
Closing Date: Thursday 16th April 2026 at midnight.
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The role will be based from our Norwich office with regular travel to sites throughout East Anglia and the North of England.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
We are Clarion - the country’s largest housing association. We provide a home to 360,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability.
We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have.
We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most,
We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future, and we’re relentless in pursuing it.
