Job Description

Desk Based Subsidence Engineer

Department: Client Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: Patrick Clark

Home-Based | Full-Time |


Are you ready to take ownership of a varied and impactful caseload, helping homeowners and businesses navigate the challenges of subsidence-related insurance claims? Join our expert team and play a key role in delivering fair, efficient, and technically robust claim outcomes.

What will your day look like:

As a Subsidence Claims Specialist, you’ll manage your own portfolio of domestic and commercial claims from first notification through to settlement. Working from a fully supported home-based environment, you’ll act as a trusted advisor, coordinating investigations, solutions, and communication between all key stakeholders.

Every day offers something different: one moment you're analysing an arboricultural report, the next you’re liaising with surveyors or approving a repair schedule. You’ll use your technical knowledge, problem‑solving skills, and customer‑focused mindset to drive claims to the right outcome.
What You’ll Be Doing

• Manage a portfolio of domestic and commercial subsidence claims, ensuring work is completed within agreed SLAs.
• Make informed decisions to settle or decline claims within your delegated authority limits.
• Produce, update, and quality‑check building repair schedules using our in‑house Schedule of Rates.

Knowledge and Abilities:

• Act as the main point of contact for policyholders, insurers, surveyors, local authorities, and third‑party specialists.
• Maintain clear, professional, and fair communication—promoting our commitment to treating customers fairly at all times.
• Build strong working relationships with suppliers such as arboriculture consultants, site investigation teams, and drainage contractors.

• Oversee the appointment and performance of third‑party suppliers, ensuring their work supports accurate diagnosis and efficient settlement.
• Review surveyor and audit reports to validate findings and support the claim strategy.
• Maintain precise, up‑to‑date records within our claims management system.
• Comply with all company policies, processes, and regulatory standards.

• Autonomy & Trust: Manage your own caseload with the freedom to make decisions.
• Variety Every Day: No two claims are the same—expect a mix of technical problem‑solving and people-focused support.
• Work From Home: A fully remote position where you can create an effective and comfortable home office.
• Impact: Play a direct role in helping customers through challenging property issues with professionalism and care.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan