Job Description

Job Title: Desk Based Account Manager

Location: Liverpool (Hybrid – 3 days in the office)

Salary: £30,000 - £33,000 plus commission structure

Contract type: Permanent

About the role

ARO are an award-winning IT Services and Solutions company providing our customers with sustainable competitive advantages by wrapping world-class cloud technologies in first-class service.

We believe that all organisations can access the same IT, but not the same IT performance.

We are looking for an enthusiastic Account Manager to join our team. Working within the desk based Corporate Account Management team, this role will suit a sales professional who enjoys managing and growing a portfolio of customer accounts through proactive engagement, relationship building, and solution-based selling.

Operating 3 days a week from the office, this role sits in our Collaboration business unit, specialising in Unified communications, Contact Centre Solutions, Business Mobiles, Connectivity, Business Voice, IT Solutions, AV and Meeting Room Solutions.

As a Desk Based Account Manager you will build relationships with your key accounts, whilst driving customer satisfaction, retention, and revenue growth by promoting ARO’s suite of collaboration solutions.

You will also work with other teams on exploring new business opportunities, generating quotes and identifying renewals.

With offices spread across the UK, this role is Liverpool based with the expectation of travel to see customers or other offices or / suppliers as necessary.

Please note that this is a Hybrid role with onsite requirement in the Liverpool office 3 days a week. You must be able to commute to the office and have your own transport.

What you’ll do

• Manage a number of SME customer accounts who have mobile, hosted telephony and connectivity products and services with ARO.
• Upsell into your client base; retention of current clients whilst building client base via customer referrals.
• Develop a thorough understanding of ARO products and service offerings to better upsell and cross-sell to clients.
• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate client records, keeping track of any contract updates and renewals.

Requirements

What we are looking for?

Essential:

• 1-2 years sales experience, either in new business or account management, preferably IT and Technology based
• Excellent verbal and written communication skills
• Excellent time-management and multitasking capabilities
• Excellent Sales & Negotiation skills. The ability to negotiate contract terms and pricing with confidence.
• Clear, confident Communicator
• Personable and articulate
• Proficiency with MS software (Excel, Outlook, Teams and Word).

Desirable:

• Experience in the Telecommunications sector
• Experience of Microsoft Dynamics Sales

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

💰 Company Pension Scheme and matching contributions

🎁 Company Perks portal

🏥 Private Medical insurance

🛡️ Life assurance

✈️ 25 days holiday plus bank holidays plus holiday trading

🎂 Your Birthday off, on us

💪 Health Club and Wellbeing Scheme

📈 ARO Shares after 12 months employment

🤝 Employee Assistance Programme

💻 Technical Training Academy and E-learning

💼 Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.