Job Description

We are Nacar.

A solution-first creative partner helping ambitious organizations shape and deliver the right products, services and experiences — with clarity, rigor and creative excellence.

Rooted in Palo Alto, Barcelona, and with studios in Bilbao, Guadalajara, Porto Alegre and China, we're a global team of 130+ Nacarians from more than 23 nationalities. This role will be based in our Porto Alegre studio.

Twenty years, 70 design awards and 10+ client ecosystems later, we've learned that creativity is only worth something when it turns into real solutions. That's why we work in a way that connects craft with systems — building things that don't just look right, but perform, scale and generate measurable value for our clients.

A Nacarian is a creative orchestrator, shaped by Criteria, Adaptability and Ownership. Someone who reads complexity, anticipates what matters, and moves fast with intent. We come from different disciplines — strategy, research, industrial and digital design, brand, service, engineering — but we share the belief that great ideas only matter when they become real.

Nacar is entering a new chapter. We're strengthening our capabilities, growing into new markets, and building the organization that will shape what's next. With a hybrid work model and flexible hours, we're powered by a culture of communication, collaboration and ownership — with the ambition of becoming the trusted creative decision partner for the leaders redefining the future of their industries.

If you're excited by building — not just joining — this is a great moment to be here.

Is this something you feel identified with?

We're currently looking for a DesignOps professional to join our Porto Alegre studio and work with one of our top-tier global clients — orchestrating UX and portfolio delivery across multiple active design squads. This is the person who makes design teams run smoothly: planning capacity, allocating the right people to the right challenges, anticipating risks, and creating the operational conditions that let designers do their best work.

Requirements

-What will your day to day be like?-

You will:

• Plan, estimate, assign and review design tasks across multiple active squads — ensuring the right level of effort, ownership and quality on each initiative.
• Formulate portfolio staffing plans — matching designers to squads based on skills, seniority, workload and project needs.
• Develop risk and mitigation plans for design delivery — anticipating bottlenecks, dependencies and capacity gaps before they impact timelines.
• Build and maintain stakeholder engagement frameworks — clarifying who needs to be involved, when and how, to keep design work aligned with product and business priorities.
• Participate in and help facilitate global design quality assurance critique rituals — ensuring consistency and craft across squads.
• Track team capacity, utilisation and delivery health — surfacing insights that support better resourcing and planning decisions.
• Improve and document operational workflows — intake, prioritisation, handoff, review cycles and design rituals — creating clarity where there was ambiguity.
• Support onboarding, tooling and access management for designers across squads.
• Act as the operational bridge between design leadership, product management and cross-functional partners — translating strategic priorities into actionable delivery plans.
• Foster a culture of continuous improvement — collecting feedback from the design team and iterating on ways of working.

-What are we looking for?-

• 5+ years of experience in DesignOps, Design Program Management, UX Operations, Delivery Management or similar roles supporting design or product teams.
• Proven experience planning, estimating and allocating design work across multiple concurrent squads or workstreams.
• Strong understanding of UX and product design processes — enough to speak the language of designers and make sound resourcing and prioritisation decisions.
• Track record of building operational frameworks — staffing plans, risk mitigation, stakeholder engagement models and delivery rituals.
• Excellent stakeholder management skills — able to navigate complex organisations and build trust with designers, product managers, engineering leads and senior stakeholders.
• Strong organisational and communication skills — comfortable creating clarity in ambiguous environments and making progress visible to the wider organisation.
• Comfortable with tools such as Jira, Asana, Figma, Notion or equivalents — and quick to adopt new ones.
• Data-informed mindset — able to track capacity, utilisation and delivery metrics, and turn them into actionable recommendations.
• Fluent in English (written and spoken)

Nice to have:

• Experience supporting distributed or global design teams across multiple time zones.
• Familiarity with design systems, design tool licensing and governance practices.
• Prior experience as a designer or researcher before moving into operations.

-Why should you join?-

This is a unique opportunity for someone looking for a challenge in the DesignOps and delivery management area and to be part of a center of innovation that is impacting clients all over the world — joining our growing Porto Alegre studio and orchestrating design work at scale for a top-tier global client 🙂

We also offer:

🔖Permanent contract.

💰Competitive salary

🏡Hybrid working model - you can either work from home or enjoy our beautiful offices in Tecnopuc

🌈Join a dynamic +15 nationalities community and enjoy our virtual activities.

📚Keep challenging yourself with our Nacar Academy training program, aligned with the creation of personalized career paths.

✨30 paid vacation days.

💯Raio card

🚀Flexible working hours.