Job Description
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls.
If you’re energized by long-term relationships, complex projects, and being a trusted partner to interior designers — keep reading.Trail Appliances’ Designer Sales team is a specialized, relationship-driven group that works closely with the design and build community across the Lower Mainland. This role is about credibility, follow-through, and ownership, not transactional selling or quick wins.
Who This Role Is ForYou’ll thrive in this role if you:Prefer long-cycle, trust-based relationships over fast, transactional salesEnjoy managing multiple moving parts and solving problems as they ariseAre commercially minded but relationship-firstTake ownership and follow things through — even when it’s uncomfortableCommunicate clearly and professionally with designers, clients, and internal teamsStay organized and calm in environments where details matter
What You’ll Be Responsible ForDesigner Relationships & Business DevelopmentBuild and maintain long-term relationships with interior designers, builders, and trade partnersBecome a trusted extension of your designers’ businesses — someone they rely on for clarity, responsiveness, and solutionsGrow and manage a portfolio of active design relationships over time
Project-Based Sales & SpecificationSupport appliance selection and specification for custom homes and renovations.Manage projects from early planning through order placement, delivery, and post-sale follow-upTranslate design intent, technical requirements, and budgets into accurate, well-structured orders
Coordination & Problem SolvingWork cross-functionally with logistics, service, purchasing, and admin teams to move projects forwardAnticipate challenges related to lead times, changes, and installation constraintsProactively communicate, course-correct, and keep projects on track
Brand & Community EngagementRepresent Trail Appliances as a professional, reliable partner in the design communityParticipate in curated designer events, learning sessions, and industry initiativesContribute to a team culture that values collaboration, accountability, and continuous improvement
What This Role Is NotNot a quick-commission, high-pressure churn environmentNot a role where problems get handed off to someone elseNot suited for someone who needs rigid structure or constant direction
What We’re Looking ForExperience in sales, design, construction, appliances, or a related industryPrior experience working with interior designers, builders, or trade professionals is a strong assetComfort managing detailed orders, systems, and documentationStrong communication, organization, and follow-throughResilience and adaptability in a fast-moving, project-based environment
Why Join Trail’s Designer Sales TeamBe part of a highly respected Designer Sales group with deep roots in the design communityWork with premium appliance brands and best-in-class showroom environmentsLeadership that values trust, autonomy, and accountabilityA collaborative, low-ego team cultureReal relationship depth and long-term career growth
Interested? If this sounds like the kind of role where you’d do your best work, we’d love to hear from you.We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
