Job Description

What you’ll do

Your key accountabilities will include:

· Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics.

· Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.

· Own the change agenda landing transformation initiatives with clarity, urgency and pace. Building a high-performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be a part of.

· Be the voice of your store – representing your people, saying it as it is and owning the follow-through on what needs to improve.

· Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency. Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.

Who you are

Your skills and experience will include:

· A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results.

· Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact.

· A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.

· Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and be a part of delivering a business fit for future.

· Be strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations.

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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