Job Description

As a Store Manager, you’ll own the full operation, leading with confidence, building highperforming teams, and setting the pace in a fast-changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people. What you’ll do: • Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the P&L. • Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it. • Own the change agenda landing transformation initiatives with clarity, urgency and pace. • Build a high-performance culture by coaching managers, growing talent, and creating a store people want to join and stay in. • Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency. • Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels. • Be the voice of your store – representing your people, saying it as it is and owning the follow-through on what needs to improve. • Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile. Who you are: • A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results. • Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact. • A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you. • Strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations. • Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same. • Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation. Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today.

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.