Job Description

The Museum of Modern Art is currently accepting applications for a permanent Sales Associate in the Design Store located at 44 West 53rd Street, across from the Museum. Reporting to the Store Manager, the Sales Associate is expected to deliver a knowledgeable, thoughtful and inspiring customer service experience which plays an integral role in achieving the stores sales and metric goals. Additionally, Sales Associates are expected to uphold the MoMA standards, policies and procedures as well as proactively connect to the Museum to support a holistic visitor experience.

Focused Responsibilities:

• Provides G.R.E.A.T. customer service. (Greet. Relate. Engage. Affirm. Thank.)
• Proactively reaches out and engages customers on a regular basis.
• Maintains a professional and positive presence on the sales floor.
• Performs register transactions, including sales, memberships, email capture and gift wrap.
• Responds to customer inquiries and assists in making selections.
• Maintains a high level of Museum and product-related knowledge.
• Executes daily stock maintenance by ensuring that all merchandise and fixtures are signed, displayed, lit and clean.
• Participates in physical inventory.
• Opens and closes cash registers and is held accountable for any discrepancies noted by manager.
• Complies with all zoning and scheduling.
• Participates in all MoMA Design Store, Museum and vendor trainings.
• Advises Assistant Store Manager, Operations on out of stock merchandise and inventory discrepancies.
• Performs any other duties reasonably related to the functions described above.

Community Responsibilities:

• Visits the Museum regularly.
• Attends product, vendor and customer service training.
• Participates in advanced education opportunities as offered.
• Attends staff meetings.

Requirements:

• High school diploma or equivalent.
• Minimum one year in retail sales.
• Committed to delivering a high level of customer service.
• Strong verbal, organizational and communication skills.
• Able to perform physical tasks as needed.
• Interest in design, books, art, and architecture is desirable.
• Fluency in foreign language a plus.
• Proficiency with POS, Email, Inventory Management Systems.

Salary: The salary for this position is $26.59 per hour.

Application instructions: Applicants should submit a resume and a statement of interest.

Equal Employment Opportunity Policy Statement: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).

This is a unionized position at MoMA with covered employees represented by Local 2110, UAW, AFL-CIO.