Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

The Design Researcher helps shape design and innovation challenges through a business-relevant, future-looking, and human-focused perspective. While collaborating with designers and product managers, this role will surface critical insights about the behaviors of various audiences – and ensure our digital products are grounded in their lived experiences. This role will work on a range of innovation, digital, and design projects critical to Carrier’s continued business growth – spanning from identifying net-new opportunities to supporting the refinement of designs in varying stages of development.

Key Responsibilities

• Design and execute research projects using a mix of qualitative and quantitative research methods.
• Facilitate research, balancing adhering to research protocol while recognizing appropriate opportunities for deviation to support deeper inquiry into unexpected discoveries
• Discover insights and nuances that are critical to understand to support bringing to life new solutions in a given space
• Translate research insights into actionable recommendations that improve existing products and services and inspire innovation priorities.
• Communicate research findings and implications to internal teams and partners with clarity.
• Meet regularly with Product Owners and Business Units to understand product vision and strategy.
• Be a customer advocate and champion desirable customer experiences.
• Understand complex business dynamics and clarify ambiguous problems.
• Plan, design, and execute research activities
• Contribute to the growth and development of the Foundry’s Design Research craft.
• Partner with interaction and product designers to advance the end-user perspective.
• Continue to build a broad-base of skills across the various aspects of design.

Basic Qualifications

• Bachelor’s Degree
• 3+ years of experience contributing to digital innovation projects.
• 2+ years of experience working with designers, technologists, and product managers.

Preferred Qualifications

• Bachelor’s Degree in marketing, design, or computer science preferred
• Experience working in a complex matrixed environment with cross-functional stakeholders.
• Passion for built environments, technology, and design.
• Portfolio displaying work samples, research process, customer insights, and examples of artifacts generated from research (i.e. Personas, Guiding Principles, Journey Maps, Ecosystem Maps, etc.)

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