JOB TITLE: Design Researcher – 12 Month FTC

SALARY: £61,344 - £68,160

LOCATION:Edinburgh

HOURS:Full-time

WORKING PATTERNOur work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’llbe doing

Here at Lloyds Banking Group, we value Design Research.We’rea large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions...maybe you’rean expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX).We'llencourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers.

Working in a multi-disciplinary design, product, and engineering team,you’lldevelop and lead the research strategy for a key area of our business.You’llalso be supported by our wider Design Research and Analytics community.You’llbe responsible formanaging the research plan and roadmap for your service or product area.You’lldeliver research to solve customer problems, unlock new opportunities, and guide what is created.You’llenjoy working on varied research across the product development lifecycle, from generative to evaluative research.

Why join us?

Join us and, give us your best andwe’llgive you ours. Here,you’llmake a difference to customers,you’llenjoy a fulfilling career whereyou’refree to be yourself. Great colleagues, amazing workspaces, hybrid working and huge career opportunities-you’llfind them all here.

What we’relooking for?

• Experience working closely with design and product teams toidentifyand prioritise the right research questions

• Able to create research roadmaps and plans to keep the team on track, helping set both short termobjectivesand strategic direction

• Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews

• Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities

• Able to communicate and influence wider business stakeholders with clarity and conciseness

• Experience combining qualitative and quantitative methods

• Ethnographic experience (such as contextual enquiry or diary studies)

• Experience triangulating research and data fromdifferent sourcesto tell compelling customer stories

• Experience with accessibility research and/or vulnerable customers

• Willingness to share yourexpertiseand learn from others

We know thatgreat talentcomes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, andwe’recommitted to creating an environment in which everyone can thrive,learnand develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance,locationand working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet theminimumcriteria for the role with a disability, long-termhealthor neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career whereyou’lllearn and thrive? Apply today and find out more.