Job Description

Our Experience Design team creates digital journeys used by millions in the Netherlands. We shape sales, service, and in-home experiences across app, web, and logged-in platforms. We drive Experience Design within KPN’s Customer Digital Innovation team. We connect clusters, from commerce and service to TV and in-home. We’re expanding design’s role at KPN, moving beyond delivery to become a strategic partner. Our focus is on building better, more lovable customer experiences.

We recently won both a DIA and a Red Dot award and we’re just getting started.

You will experience firsthand how design shapes a major Dutch brand with millions of customers. You will see up close how design operates at scale and learn from an award-winning team. Through mentorship, you develop your skills in design evaluation, strategic thinking and communication. Your work matters here, as your input directly improves customer experiences.

What you will do:

• Observe and learn from the team’s design disciplines, UX, service design and visual design
• Review customer journeys across app, web and service flows
• Test selected flows from an experience-quality perspective
• Identify usability, consistency and emotional-experience opportunities
• Build a clear evaluation and a set of actionable recommendations
• Present your findings back to KPN stakeholders

Qualifications

We are looking for someone with a creative, curious and self-directed mindset and a strong, critical and human-centred eye for experience quality. In addition, you recognize yourself in the following:

• Currently studying Digital Design (or a closely related programme)
• Comfortable analysing and testing flows across app, web and service
• Confident communicating and presenting to stakeholders
• Able to translate observations into clear, structured, actionable recommendations
• Working proficiency in English (Dutch is a plus, not a requirement)
• You reside in the Netherlands
• You are available for at least 32 hours per week starting in September 2026, for a minimum of 5 months.

Tell us what draws you to experience design, and share work that shows how you think not just what you make.

Additional Information

What can you expect from KPN?

• A monthly internship allowance of €600 based on full-time participation.
• Opportunities to engage in activities and collaborate with fellow interns and colleagues.
• The potential for employment at KPN upon successful completion of the internship.
• A hybrid working environment: 2 days in the office, 3 days remote.
• A laptop for both internship and academic use.
• Travel reimbursement for train or car if you do not have a student public transport card.
• Collaboration within a multidisciplinary team of experienced professionals.
• Access to an extensive network of experts at KPN who are eager to share their knowledge and connections.

We have a strong belief in the power of technology made even more impactful through human interaction. We look forward to meeting you!

For more information, please contact our recruiter Renée van der Horst at +31 6 49 00 01 20 or via renee.vanderhorst@kpn.com. Please note that applications submitted via email will not be processed. Kindly express your interest through the application button.

At KPN, we believe in smart collaboration and collective success. Therefore, acquisition in response to this vacancy is not appreciated.