Job Description

This position reports to the respective Global Lead Upstream Customer Service Program Manager or Upstream Customer Service Regional Support Manager and is the Regional FCSD interface to the Global Product Development Forward Model Vehicle Program TeamsHigh Level responsibilities include influencing vehicle design to improve serviceability in an effort to lower customers' cost of ownership within their region. For specialized, low-volume programs like the Ford Mustang GTD, this role also encompasses dedicated aftersales project management, ensuring a premium ownership experience.

Be the Regional FCSD interface to Forward Model Vehicle Programs by:

• Supporting the Global Lead Upstream Program Manager in all aspects of a program, as required.
• Participating in development and concur on Global Program Support Plan (PSP) for all of your regional programs.
• Supporting and participating in the regularly scheduled global program team meetings to ensure continuous communication amongst the team members to provide a single aligned voice for FCSD to the Program Team.
• Working jointly within the global and regional Vehicle Program Teams as the Voice of Customer/Voice of Dealer to influence business and design decisions to improve serviceability and the overall customer ownership experience.
• Ensuring compliance with Service Engineering Requirements (Trustmark Standards/System Design Specifications) for region. Support the Global Lead Program Manager with all communications, escalations and approvals for region, as necessary.
• Managing and coordinating the assessment of serviceability for all region specific DPA checks and review with global team, as necessary for understanding and awareness.
• Participating in serviceability trials, damageability reviews and competitive benchmarking, as required.
• Developing business cases to drive higher quality/lower cost designs for improved Serviceability, lower warranty exposure and improved Cost of Ownership.
• Supporting the coordination of PD funding of Vehicle Program related FCSD costs for your specific region programs (for non-core diagnostic work, essential special service tool, service parts racks, etc.)
• Supporting the Global Lead Program Manager in the efforts to influence new vehicle design to resolve prior model product issues using the HISA and FSR lessons learned processes.
• Supporting efforts to ensure the timely delivery, completeness and accuracy of new Model Program Service deliverables for region.
• Workshop manuals
• Owner guides
• Essential special service tools
• Training
• Diagnostics
• Service Parts

Transition and support launch tasks with Concern Identification and Resolution Team (CIDR).

• Initialize and coordinate development of initial FCSD Launch Plan with the FCSD CIDR Team and hand off.
• Support resolution of launch issues, affecting FCSD deliverables.

Serve as the dedicated Aftersales Project Manager and Technical Lead for the Ford Mustang GTD program within the region by:

• Establishing and maintaining the primary Regional FCSD technical and logistical liaison with specialized vehicle manufacturing partners and technical centers (e.g., Multimatic, Concierge).
• Leading the selection, enablement, and ongoing support of the specialized dealer network designated for GTD aftersales, ensuring their access to proprietary systems (e.g., PTS) and coordinating comprehensive specialized training programs for vehicle handling and service.
• Collaborating proactively with Parts Supply and Logistics (PS&L) teams to define, monitor, and ensure the timely availability, appropriate stocking levels, and efficient delivery of critical-to-service parts, specialized tools, and unique consumables specific to the GTD.
• Overseeing comprehensive aftersales quality assurance for the GTD, including monitoring post-delivery vehicle quality, managing the resolution of complex technical and cosmetic issues, and providing actionable feedback to manufacturing and engineering teams for continuous improvement.
• Providing expert-level technical assistance and facilitating the development and deployment of advanced repair methods for GTD-specific issues in close collaboration with global engineering, design, and technical support teams. This includes leveraging digital diagnostic platforms and supporting onsite technical interventions.
• Managing and monitoring the GTD aftersales budget, including oversight of delivery, service, and warranty-related expenditures, and contributing to financial planning for ongoing aftersales support activities.
• Acting as the central point of contact for all regional GTD aftersales inquiries, coordinating responses, and ensuring transparent communication and timely resolution of issues affecting customer ownership experience.
• Managing the GTD warranty program within the region, including diligent monitoring of warranty claims, approving specific cases, and liaising with relevant financial, legal, and engineering teams to ensure equitable and compliant resolutions.
• Representing FCSD aftersales interests by actively participating in and leading regular global and regional GTD program meetings, including Quality Reviews, Design Reviews, Service Reviews, and Working Group discussions, to influence product and service enhancements.
• Managing and coordinating the timely resolution of critical safety-related items (e.g., White Alerts) specific to the GTD within the region, ensuring compliance and customer safety.
• Supporting unique aftersales scenarios such as vehicle buybacks, refurbishment processes, and resale, ensuring adherence to corporate policies and customer satisfaction.
  

• University or College Degree, preferably in engineering
• Project management experience required
• Technical knowledge, automotive experience
• At least 3-4 years work experience in technical field
• Fluent written and spoken English.
• German knowledge is an advantage.
• Good communication skills, proactive personality, ability to work individually.
• PC skills

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

Location: Szentendre

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