Job Description

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.

The Design Consultant - Crew2 is responsible for selling the company’s interior products and services directly to customers through in-home consultations, virtual appointments, and trade show engagements. Design Consultants work primarily in the field—traveling to customer homes to conduct design consultations, assess needs, provide tailored product recommendations, develop and negotiate price quotes, and present warranty and financing options. They ensure accuracy in measurements and documentation while maintaining exceptional customer satisfaction and profitability.

Essential Responsibilities

Sales & Customer Engagement

• Conduct in-home and virtual consultations to assess customer preferences, lifestyle, and design needs.
• Advise customers on interior design elements including space planning, layout, and color coordination.
• Present and recommend products, detailing performance, durability, and maintenance to help customers make informed decisions.
• Develop and negotiate customized price quotes and sales agreements that meet customer expectations and company profitability goals.
• Accurately record product selections, measurements, and customer information using established department systems and procedures.
• Present warranty information, product guarantees, and financing options clearly and professionally.
• Follow up on customer inquiries and assist in resolving concerns to ensure satisfaction and loyalty.

Product Knowledge & Representation

• Maintain up-to-date knowledge of all products, materials, and services offered by the company.
• Attend all Product Knowledge (PK) training sessions to enhance understanding of features, benefits, and design applications.
• Serve as a professional brand ambassador at customer appointments, design events, and trade shows.
• Provide accurate and consistent communication between customers, internal departments, and installation teams to ensure smooth project delivery.

Operational & Administrative

• Estimate material requirements and costs for customer selections.
• Complete all sales documentation, measurements, and contracts in accordance with company standards.
• Ensure product orders and installation specifications are accurate to minimize service issues.
• Participate in periodic team meetings and continuous learning sessions to share insights and improve performance.
• Perform other duties as assigned.

Education & Experience

Required:

• High school diploma or GED required.
• 3–5 years of experience in a customer-facing, design-related, or sales environment.
• Demonstrated ability to manage in-home sales, design consultations, or equivalent experience.

Preferred:

• Bachelor’s degree in Interior Design, Business, Marketing, or a related discipline.

Skills & Competencies

Technical & Product Knowledge

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Working knowledge of company products, installation processes, and material applications.
• Ability to read floor plans and accurately take measurements.

Sales & Customer Service

• Excellent interpersonal and communication skills; comfortable presenting to customers in person or virtually.
• Strong customer service orientation and the ability to build trust and maintain long-term relationships.
• Demonstrated consultative sales skills with attention to customer needs and design preferences.
• Proven ability to manage sales opportunities from initial consultation to project closeout.

Professional Attributes

• Highly organized and detail-oriented with the ability to manage multiple appointments and priorities.
• Enjoys local travel and working independently in a fast-paced, field-based environment.
• Self-motivated and goal-driven, with a high sense of urgency and accountability.
• Excellent presentation and product advocacy skills.
• Strong problem-solving and analytical thinking skills.
• Professional demeanor with the ability to represent the company positively at all times.

If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.