Job Description

Position Summary

The Clinical Assistant provides clinical and administrative support to healthcare providers to ensure the delivery of safe, efficient, and patient-centered care. This role assists with patient intake, clinical procedures, patient education, documentation, and coordination of care while maintaining compliance with organizational policies, regulatory requirements, and quality standards.

Primary Responsibilities

• Greet and assist patients in a courteous, professional, and compassionate manner.
• Room patients and obtain/document vital signs, medical histories, and other relevant information in the EMR.
• Prepare exam and procedure rooms and ensure supplies and equipment are available and maintained.
• Assist providers during examinations, treatments, and office-based procedures.
• Enter physician-ordered laboratory, diagnostic imaging, and other clinical orders into the EMR.
• Communicate provider instructions, patient education materials, test results, and follow-up information as directed.
• Triage patient calls and messages, escalate urgent concerns appropriately, and support prescription refill workflows according to established protocols.
• Maintain accurate clinical documentation while ensuring patient confidentiality and HIPAA compliance.
• Clean, disinfect, and sterilize equipment and clinical areas in accordance with OSHA guidelines and infection control standards.
• Support front office functions, including scheduling and patient check-in/check-out, as needed.
• Collaborate effectively with providers, patients, and team members to promote quality patient care and a positive patient experience.
• Perform other duties as assigned to support the overall success of the department and organization.

Education & Experience

• Current CPR certification required.
• Completion of an accredited Medical Assistant program required, or equivalent healthcare training and experience preferred.
• 1 year of healthcare or clinical experience preferred.

Skills & Competencies

• Strong customer service, communication, and patient engagement skills.
• Knowledge of medical terminology, clinical procedures, and patient care practices.
• Proficiency with EMR systems and standard computer applications.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work collaboratively, maintain professionalism and confidentiality, and follow HIPAA, OSHA, and safety standards.

Working Conditions (modify the below as necessary)

• Work is primarily performed in a clinical office setting and involves frequent telephone and in-person communication with patients and staff.
• The role involves continuous engagement and interaction with others and may involve occasional or frequent interruptions.
• The work environment reflects typical conditions found in a medical practice, including exposure to standard clinical equipment, patient interactions, and administrative workflows.
• There is potential exposure to common medical practice conditions, including communicable diseases, bodily fluids, and chemical substances.
• Physical demands include walking, bending, reaching, lifting up to 20 pounds, stooping, assisting patients, and prolonged periods of sitting.
• The position may also involve occasional stress due to multiple responsibilities and competing priorities.

Disclaimer

This job description outlines the general nature and responsibilities of the role and is not an exhaustive list of duties or requirements. Responsibilities may evolve based on organizational needs. Employment is contingent upon successful completion of a background check, drug screening, and compliance with health and immunization requirements (if applicable). This position requires strict adherence to confidentiality and data privacy standards. Employment is at-will and does not constitute a contract. We are an Equal Opportunity Employer and do not discriminate based on any protected characteristic.