Job Description

Here at Intellihub, our people are at the core of everything we do. Our high performing team are key to building on our position as ANZ’s leading smart metering provider, as well as unlocking innovative solutions that enable households and businesses to take charge of their energy generation, storage and consumption – now and into the future.

With offices across Australia and New Zealand, we have established a rich culture of diversity and inclusion – and remain deeply committed to promoting equal opportunities for all our employees and a positive, safe and productive workplace for all.

You will be part of the DER Operations and Metering Solutions team - the domain expert of BAU operations of Hot Water Control and Power Quality Data services. As the DER Operations Coordinator, you provide support to the Distributed Energy Resources (DER) & Metering Solutions team to co-develop, operate, and support regulated and non-regulated Value-Added Services.

You’ll focus on day-to-day operational performance of hot water control and power quality services across AU & NZ - monitoring outputs, identifying issues, and driving resolution.

Key Accountabilities

• Monitor and support day-to-day operations of Hot Water Control services and Power Quality Data delivery across AU & NZ, ensuring successful activation and service performance
• Track and report on KPIs and SLAs, investigating issues and driving through to resolution
• Support incident investigation and troubleshooting across service performance, systems, and processes
• Assist with customer and stakeholder communications, including responding to queries and providing updates on service issues
• Support analysis of meter fleet and service performance to identify trends, anomalies, and risks
• Assist in the rollout of new features, service improvements, and operational changes
• Contribute to process improvements and automation initiatives to enhance efficiency and customer experience
• Support the development of timely reports, documentation, and training materials
• Provide day-to-day support to the DER and Metering team on operational and product-related activities

Qualifications

• A tertiary qualification in a technical field such as Engineering, Science, or Mathematics (or equivalent experience) is preferred.
• Hands-on experience in distributed energy resources or smart metering environments is highly desirable.
• Strong problem-solving skills, combining technical understanding with business awareness, and a solid grasp of the Australian energy market.
• High attention to detail, with experience maintaining data accuracy and reliability through quality checks.
• Ability to identify trends, anomalies, and risks to support timely issue resolution and continuous improvement.
• Clear communication skills, able to interpret and explain insights to internal and external stakeholders.
• Strong documentation and technical writing skills.

Our Technology Stack

We use a range of technologies, platforms, and tools to support our operations and service delivery. Experience with similar environments is advantageous; however, we’re equally interested in candidates who demonstrate curiosity, adaptability, and a strong willingness to learn and continuously upskill.

• Excel – Used for day-to-day data analysis, manipulation, and generating quick operational insights
• SQL / Databases, Databricks (EDP) – Used for ad-hoc investigations and extracting raw data to support operational and project needs
• Power BI – Used to build and enhance dashboards, presenting operational data in a clear and meaningful way

Additional Information

We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode, we prioritise work-life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development, access to industry-leading tools, and a strong commitment to employee well-being, all supported by a competitive salary and benefits package.

Sound exciting? Apply now and be part of a team that's shaping the future of energy.