Bank of China (Hong Kong)

Deputy/Assistant Teleservices Manager – (Contact Centre, General Banking Services)

Bank of China (Hong Kong)  •  Hong Kong, HK (Onsite)  •  1 month ago
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Job Description

Responsibilities:

  • Handle Wealth Management / SME / personal banking customers' enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
  • Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately
  • Provide relevant and suitable products and services to meet customers’ financial needs in order to achieve business targets
  • Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after-sale services to diverse customer types
  • Address customer feedback / complaints professionally
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

  • Degree or above is preferred
  • With qualifications in IIQE and HKSI is an added advantage
  • At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage
  • Independent, self-motivated, customer-centric and able to work under pressure
  • Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
  • Proficient in PC applications, such as MS Office and Chinese inputs
  • May required on-shift duty as needed
  • Applicants with less experiences will be considered as Teleservices Executive
  • Applicants with more experiences will be considered as Teleservices Manager
Bank of China (Hong Kong)

About Bank of China (Hong Kong)

Bank of China (Hong Kong) Limited (“BOCHK”) is a leading commercial banking group in Hong Kong with strong market positions in all major businesses. We have the most extensive local branch network and diverse service platforms in Hong Kong, including more than 190 branches, 280 automated banking centres, efficient e-channels of over 1,000 self-service machines, as well as Internet and Mobile Banking services. We offer a comprehensive range of financial, investment and wealth management services to personal, corporate and institutional customers. To implement the overseas development strategy of BOC Group, we strive to drive our regional development by expanding our business in the Southeast Asian region. Our branches and subsidiaries have been extended to Southeast Asian countries such as Thailand, Malaysia, Vietnam, the Philippines, Indonesia, Cambodia, Laos and Brunei, with the provision of professional and high-quality financial services to local customers. We will also expedite our development into a top-class, full- service and internationalised regional bank.

BOCHK is one of the three note-issuing banks and the sole clearing bank for Renminbi (“RMB”) business in Hong Kong. With our strong RMB franchise, we are the first choice of customers in this business.Through the deep collaboration with our parent bank, BOC, we provide a full range of high-quality crossborder services to multinationals, cross-border customers, mainland enterprises going global, central banks and super-sovereign organisations.

BOC Hong Kong (Holdings) Limited, BOCHK’s holding company, is one of the largest listed companies on the main board of the Stock Exchange of Hong Kong, with stock code “2388” and ADR OTC Symbol “BHKLY”.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
, HK
Year Founded
Unknown
Website
bochk.com
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