Bank of China (Hong Kong)

Deputy/Assistant Business Strategy Manager (Omni Channel Management)

Bank of China (Hong Kong)  •  Hong Kong, HK (Onsite)  •  7 hours ago
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Job Description

Responsibilities:

  • As a change agent to drive digital transformation, omni-channel strategy and fintech application
  • Translate the Company’s strategy and business ideas into initiatives and business requirements for implementation
  • Work closely with business partners and support design of customer journey and process reengineering to optimize customer experience and channel efficiency
  • Support project manager to perform project management, develop detailed project plan, monitor project progress, manage project stakeholders (including business units, IT, risk management parties, vendors etc), ensure effective and quality new / enhanced service implementation and conduct post-implementation review
  • Keep abreast on latest technology / market best practices, conduct in-depth market research and proactively explore business opportunities and areas of improvements
  • Conduct qualitative and quantitative analysis on channel performance, efficiency and customer behavioral trend from omni-channel perspective

Requirements:

  • Degree holder or above with major in Business Administration, e-Commerce, FinTech or related disciplines
  • Minimum 1 years’ experience in banking industry is preferable
  • Hands-on experience in business analyst, project management, digital transformation, customer journey design and/or process reengineering is preferable
  • Energetic, positive, self-motivated, flexible to adapt changes and a good team player
  • Excellent communication, analytical, organizational, and independent problem-solving skills, as well as innovative mindset
Bank of China (Hong Kong)

About Bank of China (Hong Kong)

Bank of China (Hong Kong) Limited (“BOCHK”) is a leading commercial banking group in Hong Kong with strong market positions in all major businesses. We have the most extensive local branch network and diverse service platforms in Hong Kong, including more than 190 branches, 280 automated banking centres, efficient e-channels of over 1,000 self-service machines, as well as Internet and Mobile Banking services. We offer a comprehensive range of financial, investment and wealth management services to personal, corporate and institutional customers. To implement the overseas development strategy of BOC Group, we strive to drive our regional development by expanding our business in the Southeast Asian region. Our branches and subsidiaries have been extended to Southeast Asian countries such as Thailand, Malaysia, Vietnam, the Philippines, Indonesia, Cambodia, Laos and Brunei, with the provision of professional and high-quality financial services to local customers. We will also expedite our development into a top-class, full- service and internationalised regional bank.

BOCHK is one of the three note-issuing banks and the sole clearing bank for Renminbi (“RMB”) business in Hong Kong. With our strong RMB franchise, we are the first choice of customers in this business.Through the deep collaboration with our parent bank, BOC, we provide a full range of high-quality crossborder services to multinationals, cross-border customers, mainland enterprises going global, central banks and super-sovereign organisations.

BOC Hong Kong (Holdings) Limited, BOCHK’s holding company, is one of the largest listed companies on the main board of the Stock Exchange of Hong Kong, with stock code “2388” and ADR OTC Symbol “BHKLY”.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
, HK
Year Founded
Unknown
Website
bochk.com
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