Job Description

Join Our Team as Deputy Store Manager at our Exeter Store!

Are you ready to inspire a team and deliver exceptional customer experiences with the UK’s fastest-growing kitchenware brand? ProCook is looking for a dynamic Deputy Manager to join our Exeter store.

This is a permanent, full-time position (40 hours per week), working 5 days out of 7, Monday to Sunday, on a rota basis. As part of your onboarding, you’ll complete mandatory training including two days at our Head Office in Gloucester and four weeks at one of our training stores. The timing and order of this training may vary.

Key Responsibilities:

• Support the Store Manager in daily operations and team leadership.
• Engage with customers to provide personalised product guidance and outstanding service.
• Assist in training team members on products, sales techniques, and customer engagement.
• Maintain high standards of store presentation, cleanliness, and inventory management.
• Drive sales through innovative merchandising and customer service strategies.

What You Will Do Daily:

• Start each day with a team briefing to set goals and tasks.
• Monitor customer service standards and take action to enhance customer satisfaction.
• Ensure compliance with company policies and operational procedures.
• Conduct stock checks and manage inventory efficiently.
• Assist the Store Manager in achieving sales targets and KPIs.

Requirements

Who You Are:

• Enthusiastic about providing top-notch customer service.
• Experienced in retail management or supervisory roles within retail.
• A strong leader who can motivate and inspire a team.
• Excellent communication skills, both verbal and written.
• Organised and detail-oriented with a problem-solving mindset.
• Comfortable using retail management systems and technology.

Our Commitment to You - And Your Commitment to ProCook
We’re proud of our strong values, supportive culture, and the benefits we offer our colleagues. At ProCook, we invest in your development and success and in return, we’re looking for individuals who will bring energy, reliability, and a genuine commitment to delivering exceptional service every day. If you care about quality, teamwork, and growing with a dynamic brand, you’ll fit right in.

Benefits

Why You’ll Love Working at ProCook:

• Salary is £31,000 -£33,000 per year depending on experience.
• A delightful welcome bag awaits you, filled with our fantastic products for you to explore.
• Bonus based on sales targets.
• Be part of a fast-growing company.
• Join a friendly, close-knit team.
• Enhanced Maternity, Paternity and Adoption Leave.
• Generous colleague discount - 40% + 5 friends and family discount cards of 30%.
• 2 x Annual paid volunteering days.
• Employee Assistance Programme.
• Friends and Family Referral Scheme
• 6.6 weeks per holiday year, including Bank Holidays + Earn more holidays as you grow with us.
• Learning & Development opportunities.
• Bike to Work scheme.
  

We Welcome Everyone:

ProCook is an equal-opportunity employer. We believe diverse teams are the best teams, so we encourage applications from all backgrounds.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do.

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.