Job Description

• Survivors in Transition

• Address: Ipswich, Suffolk IP4 1LB
• Salary: £32,000 - £36,00 per annum
• Hours: 35 hours per week
• Contract: Permanent. Required as soon as possible

• Reference: 0752

At Survivors in Transition, we provide specialist trauma-informed support to survivors of sexual violence and abuse across Suffolk and the wider East of England. We are seeking a skilled, compassionate, and operationally capable Deputy Service Manager to support the day-to-day delivery of high-quality survivor services during a period of continued growth and development.

This is a senior operational role supporting the Service Manager and wider leadership team to ensure services are safe, effective, responsive, and aligned with trauma-informed principles. You will play a key role in staff support, case oversight, safeguarding, performance monitoring, and service coordination.

The role would suit someone with experience in sexual violence, domestic abuse, mental health, safeguarding, social care, or other trauma-related services, who is confident balancing operational management with survivor-centred practice.

Key responsibilities will include:

• supporting the operational management of frontline services

• providing day-to-day supervision and guidance to staff and subcontracted therapists

• assisting with safeguarding oversight, risk management, and complex case discussions

• monitoring service delivery, KPIs, waiting lists, and outcomes

• supporting quality assurance, audits, and compliance processes

• helping embed trauma-informed and survivor-led practice across the organisation

• assisting with resource coordination, service cover, and operational problem solving

• supporting partnership working with external agencies and stakeholders

• contributing to service development and continuous improvement.

Essential experience and skills:

You will hold an undergraduate degree in a relevant field such as Counselling, Psychotherapy, Psychology, Mental Health, or Social Care or equivalent professional qualification, along with at least five years’ experience in service or operations management.

You’ll bring strong safeguarding knowledge, excellent leadership and communication skills, and a deep understanding of trauma-informed practice. You will be confident in operational efficiency, quality assurance, and resource management, with strong skills in data analysis and budget management.

You will be able to work independently to drive operational improvements while maintaining empathy and professionalism in all interactions.

Excellent IT skills, advanced organisational ability, and a collaborative, nonjudgmental approach are essential - as is a sense of humour and resilience when working in a fast-paced, emotionally demanding environment.

A full, clean driving licence preferred.

We will offer you:

• a competitive salary banding of £32,000- £36,00 per annum (depending on experience)

• holiday: 25 days annual leave, plus your birthday off and bank holidays

• pension scheme, health cover, and additional wellbeing benefits.

This post is subject to an enhanced DBS check and satisfactory references.

Please note this is an application only process.

To find out more

For further information, please visit our website

To find out more, please call Gillian Colchester on 07399 247850 or email gillian.colchester@survivorsintransition.co.uk

How to apply

Please complete the Application Form (word) and email to gillian.colchester@survivorsintransition.co.uk

Closing date: 12 pm, 29 May 2026. Interview date: week commencing 1 June 2026. Promoted as FJ (Featured Job) on Suffolk Jobs Direct.