WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Adherence of Quality SLA’s and contractual agreements with internal & External stakeholdersPersonally monitoring assigned accounts, meeting the client SLA’s for the assigned accounts and ensuring client satisfaction, on a day-to-day basis.Each of his team members reporting to him achieves his targeted objectives with respect to Customer Delight and Service LevelsStaff Motivation, Goal setting, Performance appraisal of team members, and counseling for performance and capability building in conformance with goals. Management and coordination of operations, quality, and general administration of the assigned processes. Manpower planningHandling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverablesDeployment and Strengthen the Quality Assurance Framework for the BusinessTaking care of Baselining, Capacity Planning and Statistically validation of sample and Accuracy targets of the processIdentify and raise early alerts in terms of breaching the SLA metrics , Risk , Regulatory & Compliance requirementsPrepare all team and client related reports for Quality* Finance & LSS Background Analytical skills and time managementExcellent Communication skills – verbal and writtenInterpersonal skills and people skills
B.Com & LSS Certification
WNS, part of Capgemini, is an Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.
