Job Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Key Responsibilities:

• Quality Assurance Managemento Develop and implement a comprehensive quality assurance program for aligned Process / LOBs serviceso Establish communicate and monitor quality standards performance metrics and key performance indicators KPIso Conduct regular quality audits and evaluations of processes transactions and customer interactions

• Team Leadershipo Lead mentor and motivate a team of quality assurance professionalso Provide coaching and training to ensure consistent and high quality performan ceo Foster a culture of accountability continuous improvement and teamwork within the quality team

• Continuous Improvement Identify areas of improvement and work with cross functional teams to implement enhancement

so Proactively address service gaps and implement corrective actions to prevent future issues Stay up to date with industry best practices and emerging trends to enhance our services Quality

• Reporting Create and distribute regular quality reports to management highlighting performance trends areas for improvement and success stories Analyze data to identify root causes of quality issues and recommend solutions

• Client and Stakeholder Communication Collaborate with clients to understand their quality expectations and feedback Act as a liaison between clients and internal teams to address quality concerns and implement improvements

• Compliance and Standard so Ensure compliance with industry regulations and quality standard so Keep abreast of changes in regulations and standards to maintain compliance

Qualifications & Work

Experience: Any Graduate o Familiarity with SNL industry principle so Strong understanding on Kaizen Projects, VSM, NVAs indemnifications Process flow mapping, Process simplifications, Continuous Improvement o Candidate should have experience in Shipping & Logistic data / process / QUALITY standards understanding o Strong knowledge of quality assurance methodologies and tool Excellent leadership interpersonal and communication skill so Analytical and problem solving skills with the ability to interpret data and make data driven decision so Certification in quality management e.g. Six Sigma Green Belt Trained & Certified o Must be from International Customer Handling experience (USA domain), will be preferred experiencing NVOCC client / customer handling

Must be worked on Poka-Yoke Method, “mistake-proofing” or “error prevention methodology

Minimum 1 Year Experience as Assistant Manager Quality / Quality Supervisor Level / Overall 5 Years in Quality Domain

Qualifications

Graduate