Job Description

Role Purpose

The Service Manager provides senior operational leadership across Muve Homecare services. The role takes a lead on quality governance risk management and service development ensuring care is safe effective and person-centred. The Service Manager is responsible for assessment care planning and oversight of care packages while working closely with MDTs and internal management teams.

What We Offer

• Mileage reimbursement
• Supportive management and clinical oversight
• Opportunities for professional development and progression
• A values-led organisation focused on independence dignity and quality of life

Location Primarily field based across supported living services in Birmingham & Midlands area, with occasional working from the Muve Homecare office.

Hours of Work 40 hours per week worked flexibly to meet service needs.

This role includes evenings nights and weekend working and is not a Monday–Friday office-only role.

Key Responsibilities

Operational Oversight and Quality

• Provide senior leadership and oversight across services ensuring compliance with care plans risk assessments and regulatory requirements
• Take a lead role in mobilising packages of care including rapid response planning and staffing coordination
• Maintain a visible presence in both the office and the field supporting staff and managers
• Provide leadership decision-making and escalation support to Management.
• Supporting the Out of Hours Team when senior leadership is required.

Staff Leadership and Support

• Act as a point of escalation for staff queries incidents and concerns
• Provide practical and emotional support to staff working with individuals with Learning Disabilities Mental Health needs and behaviours that challenge
• Promote least restrictive practice and positive risk-taking

Safeguarding Risk and Governance

• Support safeguarding processes incident management and follow-up actions
• Ensure restrictive practices are lawful proportionate and recorded appropriately
• Complete reports following incidents audits and reviews
• Escalate concerns and provide clear feedback to the Registered Manager

Systems and Documentation

• Use and review digital care planning systems such as Birdie or equivalent
• Ensure accurate timely and high-quality documentation is maintained
• Support audits and quality improvement actions

Essential Requirements

• Experience supporting people with Learning Disabilities Mental Health needs and behaviours that challenge
• Experience within supported living or community-based services
• Ability to work flexibly including nights and weekends
• Full UK driving licence and access to a vehicle (mileage paid)
• Strong understanding of safeguarding risk management and person-centred support
• Ability to lead support and challenge staff practice appropriately
• Right to work in the UK

Desirable Criteria

• Experience in a Senior Support Worker Team Leader or Deputy Manager role
• Knowledge of PBS PMVA or equivalent
• Experience using digital care planning systems such as Birdie
• NVQ Level 3 or above in Health and Social Care (or willingness to work towards Level 4 or 5)