Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

At Thermo Fisher Scientific, you'll be part of a team enabling customers to make the world healthier, cleaner and safer. As a Customer Service Specialist II, you'll manage complex customer accounts and provide expert-level support throughout the order-to-delivery cycle. You'll serve as a key liaison between customers and internal teams, ensuring exceptional service delivery while supporting business growth and operational excellence.

Working in a dynamic, collaborative environment, you'll handle sophisticated customer requirements, resolve escalated issues, and identify process improvements. You'll build strong relationships with stakeholders across sales, operations, finance and other functions to deliver seamless customer experiences. This role offers excellent opportunities for career development within our innovative organization.

REQUIREMENTS:
• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of experience in customer service, preferably in B2B environment
• Preferred Fields of Study: Business, Science, Engineering or related field
• Additional certifications in customer service or related areas beneficial
• Advanced proficiency in ERP systems (SAP, Oracle) and Microsoft Office Suite
• Strong analytical and problem-solving abilities to handle complex customer issues
• Excellence in written and verbal communication skills
• Demonstrated ability to manage multiple priorities in a dynamic environment
• Experience with order management, documentation and compliance requirements
• Strong data analysis and reporting capabilities
• Ability to work independently while collaborating effectively across functions
• Excellent attention to detail and process orientation
• Proficiency in English required; additional languages beneficial
• Strong interpersonal skills and professional demeanor
• Customer-centric mindset with focus on continuous improvement
• Experience using CRM systems (e.g., Salesforce) preferred
• Knowledge of international trade/shipping regulations preferred

• Implementing Practical Process Improvement (PPI) for continiously improving business processes

• Hands on learning new technologies and tools (Planning Tools, BI Dashboard)

• Excellent Co-Ordination amongst various internal & external (globally) stakeholders.

• Knowledge of RCCM, CAPA, Process Mapping, Value Stream Mapping and other six sigma methodologies and tools.