Job Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

This is a managerial role responsible to map, develop, drive automation initiatives across campaigns, including managing direct reports.

Technical Skills Required

Programming Languages

• Proficiency in C#, .NET, Java, Python, or VBScript (depending on the RPA platform).
• Ability to integrate automation with APIs and databases.

RPA Tools

• Hands-on experience with platforms like UiPath, Blue Prism, Automation Anywhere, Power Automate.
• Knowledge of workflow design, BOT orchestration, and exception handling.

Software Development Practices

• Understanding of SDLC (Software Development Life Cycle).
• Familiarity with version control systems (Git, SVN).
• Testing and debugging skills.

Business & Analytical Skills

• Process Mapping & Analysis
• Ability to identify repetitive, rule-based tasks suitable for automation.
• Strong documentation and workflow design skills.
• Problem-Solving & Critical Thinking
• Translating business requirements into technical solutions.
• Optimizing processes for efficiency and scalability.

Complementary Skills

• Database Knowledge: SQL for querying and managing data.
• Cloud & Integration: Familiarity with cloud platforms (Azure, AWS) and enterprise systems (SAP, Salesforce).
• Soft Skills: Communication, teamwork, and stakeholder management to align automation with business goals.

Qualifications

• Occupational Certificate: RPA Developer (NQF Level 5)
• Bachelor’s degree or diploma in Computer Science, Information Technology, or Software Engineering is highly beneficial.
• Strong foundation in algorithms, data structures, and system design.