Job Description

Who we are

As a global law firm our work spans jurisdictions, cultures, and languages – and so do our people.

Our culture is collaborative and inclusive — where diverse perspectives are recognised and valued. Where performing to your highest ability, unlocks equal access to opportunities to learn, thrive and grow.

We combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment.

We operate in the sectors and regions that matter to our clients. With forward-thinking insights and innovative, tech-enabled solutions that combine deep knowledge of their sectors and markets.

You’ll build connections and work with colleagues as one global team. You’ll unlock opportunities for clients, across borders, cultures, legal and commercial disciplines.

Join us to work with colleagues as one global team – empowering each other to be exceptional and create advantage for our clients.

Our India team is a well-established and integral part of the firm’s global operations, delivering high-value support across a wide spectrum of functions. With over 800 business professionals based in Gurugram and Hyderabad, we’ve been driving operational excellence and innovation for more than 15 years.

We contribute to global success in areas such as Information Technology, Finance, Human Resources, Risk & Compliance, Legal Support, Research & Knowledge, Document Production, Virtual Executive Assistance, Programme Management, Client & Market Development, and Continuous Improvement.

The role

The Procurement department at Clifford Chance is instrumental in securing optimal commercial agreements for the firm, reducing risk, and ensuring sustainability in sourcing practices. This role is part of Legal Information team which is a sub team within Global Procurement Team, providing worldwide support for business operations and transformational projects.

Who you will work with

You will work with the KETL Managers across the globe and help them with sourcing and cataloguing of documents (Books, Journals, Article, Cases, etc) for the Fee Earners within the firm.

What you will be responsible for

The Deputy Manager (Information Sourcing group in Procurement) works as part of the Legal information team and will handle various enquiries and tasks using a range of databases for the firm's different offices. This role involves sourcing key legal databases, subscriptions, books, and news information, primarily for the Practice areas, but also for certain Business Services sectors, such as Business Development etc.

What you will do

The candidate will primarily be required to fulfil the below responsibilities, but these are subject to change/expansion/improvement in line with business needs:

• Journal subscriptions administration, which involves keeping track of renewals, communication with the onshore teams and vendors. Arranging trials for the function upon request and negotiating with the vendors for the best possible quotes and merging global subscriptions to attract the best deal.
• Document delivery, which involves researching/purchasing copies of cases, articles, and legislation from online subscription resources as well as external commercial sources basis any copyright licensing restrictions.
• Ordering and maintaining user records for the subscribed online sources.
• Cataloguing and managing print orders in online Library Management system.
• Staffing the Global Information Sourcing enquiries mailbox and responding to subscription related queries from the business.
• Facilitating and leading stakeholder calls.
• Tactical support in subscription renewals.
• Liaising with the suppliers and clients in a professional and helpful manner.
• Effective and professional front line client interaction.
• Ensuring full understanding of the adhoc projects and drive efficient ways using planning and implementation skills to agree achievable deadlines.
• Leading/ Supporting various business improvement initiatives.
• Being an agent of positive change to the team and an expert in the line of work.
• Communicating and interacting with global teams to provide proactive solutions.
• Handling queries to support KETL budget and forecasting process.
  

Qualifications

Your experience

Primary Skills

• Ability to manage an enquiry helpdesk and respond to stakeholders' enquiries in a timely manner.
• Ability to search for documents using the different platforms available within the firm.
• Ability to manage a virtual library and create catalogues for documents purchased globally.

Communicating, Influencing and Problem Solving

• Excellent written and verbal communication skills in the English language.
• Must be able to influence others to assist in delivering the most appropriate solution.
• Know when to refer to established procedures or take the initiative but also be aware of when it is appropriate to escalate issues, and to whom.
• Ability to communicate with global teams and build networks across groups.
• Ability to effect, undertake, and drive process changes.
• Expected to work as part of a team and display good team focus and team-working qualities.
• Build a credible reputation as a trusted assistant and coordinator on information-related matters.
• Maintain confidentiality regarding strategic matters that they may assist with or come across during their work.

Organisational/Strategic thinking

• Ability to effect, undertake, and quality-assure processes.
• Strong problem-solving skills and analytical capabilities.
• Quick learning capabilities.
• Ability to organise and prioritise workload effectively.

Experience and Knowledge

• Some experience of working on an enquiries desk or in an environment that requires handling a large number of ad hoc queries.
• Experience of working with international publishers or vendors.
• Experience of working with Sydney Enterprise and Research Monitor is preferable.
• Some experience of using legal databases such as Westlaw and LexisNexis.

Professional Expertise

• Any Graduate/Postgraduate with 3 plus years of experience, working with a multinational organisation.
• Good knowledge of MS Office (Word, Excel, PowerPoint, and Outlook). Intermediate Excel skills will be an added advantage, as reporting queries are occasionally received.
  

How we will support you

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

You can also get involved in a variety of employee affinity groups. There is also opportunity to be part of charitable events and volunteering.

Additional Information

Equal opportunities

At Clifford Chance, we forge an inclusive culture, where diverse perspectives are recognised and valued. It’s a culture where everyone has equal access to opportunities to thrive and succeed. We are guided by our values-based Code, which sets high standards of conduct and has a principle focused on being inclusive.

We comply with the law and regulations in every location where we operate and we are committed to delivering fair and equal access to all applicants and employees irrespective of background. This applies across all aspects of employment from recruitment and selection to development, progression, and day-to-day working life.

Our global network of affinity, faith and support groups are open to all. These communities help to create an environment where everyone at the firm can feel they belong and can reach their full potential.

Find out more about our inclusive culture here