Job Description

DHL Order Management Solutions is your one-stop partner for supply chain excellence. From Order Placement to Final Delivery, we provide seamless and proactive management of our customer’s supply chain and comprehensive visibility, featuring timely and accurate information, to enable better business decisions. We are continually focused on designing solutions that provide cutting-edge technology at our customer’s fingertips: anytime, everywhere and for anyone to follow & share - empowering our customer’s business to succeed. This role is well suited for those with a passion for international supply chain, and a dedication to excellence in service delivery, ensuring data integrity and accessibility for all stakeholders.

Job Purpose

Contribute to design and ensure implementation of supply chain planning plans and processes to ensure capacity and inventory plans are established in conjunction with overall business plans and objectives, corporate guidelines and policies

Major Job Responsibilities

• Develop/Improve new customer on boarding package and process , Standard Operating Procedure (SoP) review process and log book
• Develop strong customer relationship and oversee communications with existing and new customers, resolve consignee /vendor complains and enquiries and any other issues
• Continuously look into the core processes in customer business (PO management) operations
• Support implementation of lean initiatives from the Planning perspective to ensure the broad goal of overall supply chain is benefiting from the improvements
• Ensure implementation, monitoring and quality of key metrics. i.e. On-time delivery, inventory efficiency. Review the operational KPI score and data received from region, analyze data and give feedback to respective desks.
• Contribute to develop and implement business capacity planning process to forecast the capacity utilization and optimize the supply network
• Manage shipping lines/NVOCC and ensure an efficient process of customer’s shipment and ensure Container Freight Station (CFS) process is in compliant with Standard Operating Procedures (SoP)
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Handle all claims relating to any shipment for finding out the fact for decision making.

Qualifications

• Minimum bachelor's degree from a reputable university is required 
• Minimum 6 years of experience preferably in Freight Forwarding
• Possess in-depth knowledge of Ocean freight and Order Management Solutions processes and industry best practices
• Strong negotiation skill, interpersonal skill and problem-solving attitude
• Functional and analytical experience in Operations, Freight Management, Stakeholder Management
• High integrity with good work ethic.

Interested in shaping the future of global logistics? Please apply by 17 October 2026.

Join our team and kickstart your career with us. Explore opportunities at careers.dhl.com and be part of our exceptional team, DGF Bangladesh – a Great Place to Work and a Top Employer.