Job Description

Responsibilities & Key Deliverables

• Experience in Quality assurance function in engine assembly & Testing.
• Experience in handling customer complaints of Industrial application engines and Gensets.

• Responsible for reducing Repairs Per Hundred (RPH)
• Coordinating with Customer care team for effective and immediate customer Complaint resolution.
• Field visits for onsite analysis & understanding applications / Usage
• Providing field fix
• Deployment of current learnings on new product to ensure first time right new product
• Ensuring sustenance of actions taken
• Improving response time
• Co-ordination with other functions such as Customer care, CDMM, PDRDS, Manufacturing, SQI & account for faster implementation of solution
• Participate in DFMEA, PMEA
• Ensure shop floor quality by Sustenance auditing, monitoring, Improving the compliance to standard.
• Hands on experience in data management for all customers and daily MIS.

• Exposure to Quality management systems.
• Experience in Auditing Processes and Products.
• Product & Process Knowledge/ Analytical skills, Drawing interpretation, Knowledge of statistical techniques.
• Engine assembly & Testing Knowledge.
• Analysing & monitoring customer complaints, line rejection and taking corrective actions.
• Knowledge of SAP.
• Drive continuous process improvements (KAIZENS) to achieve consistent product quality.
• Monitor and ensure adherence to processes with SOP by periodic process audits.
• Knowledge of 7 QC tools, statistical tools / APQP/FMEA/PPAP /SPC/ MSA

Preferred Industries

ConstructionProduction/Engg/R&DEngg & Capital GoodsAutomotive IndustryTractorConstruction, Mining

Education Qualification

Diploma/BE - in Mechanical/Auto/Production Engineering

General Experience

8 to 12 years working in Engine Quality Assurance.

Critical Experience

• Able to perform process /Product audit on Engine assembly line & Testing
• Analytical mindset.
• Customer complaint handling.

System Generated Core Skills

SAPAuditing

System Generated Secondary Skills