Job Description

Position Title: Deputy Manager, Manned Services (Zonal Operation)<o:p></o:p>

Relationships of the Position <o:p></o:p>

Job Summary (Objective):<o:p></o:p>

<o:p> </o:p>The position is responsible to provide guarding service that ensures safety and security of clients, their property and goods as well as the security personnel on the guarding location.<o:p></o:p>

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Duties and Responsibilities:<o:p></o:p>

<o:p> </o:p>· Responsible for management of zones under the branch through Operation Officer and PE/AOs/DAOs/AAOs, 24 x 7.<o:p></o:p>

· Conducting Security Personnel deployment; Zone In-charge is involved in this process from carrying out surveys, preparing reports, coordinating with Sales & Marketing and finally deploying SPs.<o:p></o:p>

· Identify significant security risks; Design and implement strategies and programs to prevent and reduce loss of the client’s assets. <o:p></o:p>

· Ensure that ‘Post Orders’ are clearly written specific for the post requirements and that guard on the post is aware of their post duties.<o:p></o:p>

· Send Incident report to Operation Manager/ Line Manager on occurrence of any serious incident within 24 hours of the zone area.<o:p></o:p>

· Set out procedures for dealing with client complains during off-duty hours OR emergency at client location. <o:p></o:p>

· Facilitate admin support and Clothing Equipment / material support/ PPE required for guarding operations.<o:p></o:p>

· Meet the client regularly to maintain liaison, improve relations, mitigate crises and above all meet the client's requirements. <o:p></o:p>

· After a complaint is resolved, always check back from the client whether the issue is resolved to client’s satisfaction.<o:p></o:p>

· In collaboration with the Branch Head, develop and maintain relationships with emergency responders but are not limited to, country law enforcement, fire specialists, and medical first care providers.<o:p></o:p>

<o:p> </o:p>·         The zone manager will maintain under mentioned registers at branch level:<o:p></o:p>

Ø  Leave Register. <o:p></o:p>

· Ensure post items are in place and maintained.<o:p></o:p>

· Monitor average work hours of all guards to see that OT is evenly distributed and strictly ensure that no corrupt practices take root in allocating OT or leave.<o:p></o:p>

· Responsible for Security Personnel Barrack Management.<o:p></o:p>

· Ensure compliance with the G4S Ethics Code at the branch level.<o:p></o:p>

· Ensure compliance with Health and Safety guidelines specially fatigue management.<o:p></o:p>

· Maintain client payment records for the purpose of identifying defaulting clients whose services may be discontinued if bills become overdue by 60 days.<o:p></o:p>

· Guards skills enhancement based on emerging client expectations.<o:p></o:p>

· Monitor the state of turnover rate, Overtime, vacant hour etc.<o:p></o:p>

· Conduct motivation talks as deemed appropriate to keep the guards focused on their job. <o:p></o:p>

· Leave plan to endeavor that guard can go on leave during his/her emergency. <o:p></o:p>

· Eliminate false billing / false duty roster.<o:p></o:p>

· Any other jobs as assigned by Line Manager time to time.     <o:p></o:p>

· Minimum Graduate in any discipline. Master’s degree (MBA) preferred<o:p></o:p>

·  5 years related experience in service sector is required<o:p></o:p>

· Good computer Skills in MS Office package including report writing<o:p></o:p>

·  Ability to manage large number of personnel and security operational activities<o:p></o:p>

· Good Communication in both verbal, written and negotiation skill<o:p></o:p>

· Ability to work under pressure and be a good team player<o:p></o:p>

· Must knowledge on motorcycle riding skill<o:p></o:p>

<span style="font-size: 12.0pt; font-family: 'Calibri','sans-serif'; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">· Age limit: 35 years

About G4S

G4S is a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Through a global workforce of approximately 800,000 people, we leverage best practices in communities all over the world. With revenues at approximately $20 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. For more information on G4S, visit www.g4s.com.

Industry

Security & Investigations

Company Size

10,000+ employees

Headquarters

London, GB

Year Founded

Unknown

Website

g4s.com

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