Job Description

Requirements:

• Proven experience in a Deputy Manager or senior-level role within a care home setting, preferably with exposure to dementia care.
• Strong knowledge of CQC standards, safeguarding practices, and regulatory compliance.
• Hands-on experience in rota management and leading care teams effectively.
• In-depth understanding of care planning, risk assessments, and person-centred care delivery.
• Excellent leadership, organisational, and communication skills.
• Ability to perform under pressure and manage complex situations with confidence.
• Level 3 qualification (or above) in Health & Social Care; Level 5 is desirable or a willingness to work towards it.

Responsibilities:

• Support the day-to-day operational management of the care home, ensuring full compliance with CQC regulations, safeguarding frameworks, and health & safety standards.
• Lead, motivate, and manage care teams to deliver consistently high-quality, person-centred care for individuals living with dementia.
• Oversee rota management and workforce planning to ensure optimal staffing levels, appropriate skill mix, and efficient resource utilisation.
• Supervise, mentor, and develop team members through structured supervisions, appraisals, and performance management processes.
• Ensure the effective development, implementation, and regular review of care plans, risk assessments, and support plans in line with best practices and individual needs.
• Take a proactive lead in safeguarding, incident reporting, and investigations, ensuring timely escalation and strict adherence to policies and regulatory requirements.
• Drive continuous improvement by implementing and maintaining robust quality assurance and audit processes.
• Build strong working relationships with families, local authorities, commissioners, and healthcare professionals to achieve positive outcomes for service users.
• Support financial management activities, including budgeting, cost control, and contributing to occupancy and service growth.
• Participate in the on-call rota, providing leadership support outside standard working hours and effectively managing emergencies, complaints, and feedback.