Job Description

Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment!

Job purpose:

The Deputy Manager supports the General Manager in overseeing the day-to-day operations of the store, ensuring sales and profit targets are achieved, and a high standard of customer service is consistently delivered. You will help lead and develop the team, manage stock and operational standards, and support effective scheduling, training and performance management.

Working closely with the General Manager, you will take ownership of key operational areas and ensure the store operates effectively, safely and in line with company and airport requirements. In the absence of the General Manager, you will take responsibility for the overall operation of the store.

Reports to: General Manager

Location: Belfast International Airport

Contract: 37.5 hours per week, across 5 days

Key responsibilities:

• Assist the General Manager in achieving sales and profit targets.
• Managing a team of Supervisors, ensuring they are motivated, knowledgeable and equipped to manage their individual teams.
• Supervise, motivate, and lead the sales team to deliver excellent customer service.
• Ensure the store is well maintained, visually appealing, and stocked according to merchandising guidelines.
• Handle staffing, including scheduling, shift management, and training of new employees
• Manage stock levels and inventory control, ensuring proper stock rotation and minimising loss.
• Handle customer complaints and resolve issues efficiently and professionally.
• Monitor and report on store performance and staff productivity.
• Support with managing HR issues within the store, working closely with the General Manager and HR where appropriate.
• Accountable for health and safety, security and emergency systems, according to company policy, airport requirements and relevant law.
• Support the General Manager in administrative tasks, including financial reports and store policies.

Qualifications:

• Previous experience in a retail management or supervisory role.
• Strong leadership and people management skills.
• Proven ability to drive sales, improve performance and achieve commercial targets.
• Excellent communication, organizational, and problem solving skills.
• Proficiency in stock management and retail operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Key Skills:

• Leadership and team development
• Commercial awareness and target achievement
• Customer service excellence
• Operational management and decision-making
• Problem-solving and ability to take ownership
• Inventory and stock management
• People management and HR support
• Stakeholder management
• Time management and multitasking

Accessing the airport:

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

Our values: Can you feel the HEAT?

Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:

HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate

EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands

ACCOUNTABILITY - Knowing your role | Taking ownership | Delivering on our commitments to our partners, our customers, our suppliers, and each other

TEAM SPIRT - Working together as one team | Supporting each other | Being active partners in our wider communities

Our company:

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.

Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.

​Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.

At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.