Job Description

Position Title: Deputy manager- Applications and Service support

Department: Marketing

Entity: Endress+Hauser Liquid Analysis Pvt. Ltd.

Location: Chhatrapati Sambhajinagar

Reports To: Managing Director

Purpose of function:

Application & Service support at E+H Liquid Analysis India. Provide support for Sales Centres /customers for products, applications, service and application related concerns, questions and tasks. Ensure and improve Sales Centre/customer support & satisfaction.

Tasks :

Main task

(responsibilities/roles)

Requirements and Activities

• Contact person for the Sales Centres in the region for After-Sales (technical and products questions) and Pre-Sales (application consultancy and product selection) tasks for Liquid Analysis
• Use of the established tools, processes and IT infrastructure, e.g. SFDC, SAP
• Build-up and manage the technical environment, tools and infrastructure at E+H LA Division Chhatrapati Sambhajinagar.
• Complaint Management in collaboration with the service and quality teams of E+H LA in Germany
• Certified Trainer for Service team of Sales Centers and customers, technical/product Trainer for Sales team
• Customer visits with Sales Centre for application consulting, product tests and troubleshooting
• Contact person for customer visits in-house and FATs
• Build-up and manage a regionalized information environment, e.g. in Sharepoint
• Active participation at exhibitions in the region
• Responsible for deploying and executing active product testing and application testing at customer sites and field locations.

Requirements of position:

Requirements

1. Qualification / Education

• Bachelor’s degree in Chemical / electronics / environmental engineering / instrument / automation or related professional Engineering.

2. Working experience

• 10 to 15 years of experience in relevant field of application and service support
• Global exposure (International business trips for training, conference, etc.)

3. Skills

• Experience in process or environmental industry with a customer-oriented service mindset.
• Strong technical skills and interest in Liquid Analysis
• High cross-cultural and communication skills, international working experience
• Self-motivated, independent and reliable working style
• Fluent in English