Pets at Home

Deputy Manager

Pets at Home  •  Onsite  •  3 months ago
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Job Description

Deputy Manager – York - 39 Hours

Who are we?
We’re Pets at Home, one of the UK’s leading pet care businesses. If you’re passionate about pets, you’ll love our Pet Care Centres, which include everything from pet products and grooming salons to Vets for Pets practices. Our centres are hubs of the community, bringing people together to help local pet owners provide the best care for their companions.

What’s the role?
We’re looking for a Deputy Manager to join our team in York. As the Deputy Store Manager, you’ll work closely with the Store Manager to oversee the store’s day-to-day operations and ensure the best possible experience for our customers and their pets.

When the Store Manager is unavailable, you’ll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards.

Your key responsibilities will include:

  • Inspiring and leading your team to create a fun, engaging, and customer-focused environment.
  • Driving sales performance and achieving key KPIs.
  • Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
  • Acting as Duty Manager when the Store Manager is unavailable.
  • Leading by example and contributing to the store’s overall success.

We’ll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.

Who are we looking for?
We’d love to hear from you if you:

  • Have at least 1 year of management experience in a retail environment.
  • Are passionate about retail and delivering exceptional results.
  • Are flexible to work a 7-day shift pattern, including weekends and bank holidays.
  • Have excellent communication and leadership skills to engage and inspire your team.
  • Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.

Benefits

We reward our management team with a comprehensive package designed to support your well-being, including:

  • Annual bonus opportunities.
  • 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
  • Your birthday off to celebrate in style.
  • Life assurance worth 4x your annual salary.
  • A 4% company pension contribution
  • Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.

Clickhereto read our Values & Behaviours

Clickherefor more details and other benefits

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”

Don’t wait—apply now! We may close the vacancy early due to high interest.

Pets at Home

About Pets at Home

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.

We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.

Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.

Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!

If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Handforth, GB
Year Founded
1991
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