As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Operations MIS Department - Deputy Head
Deputy Head, Operations MIS Department
Reports to: Head, Operations MIS Department
To support the Head of Department in the overall leadership, governance, and day-to-day management of Operations MIS. The role provides oversight of business-as-usual regulatory reporting across the department, ensures accurate, complete, and timely submissions, and strengthens the control environment, operational resilience, and stakeholder management. The Deputy Head also leads improvement and centralisation initiatives, develops team leaders and subject matter experts, and acts on behalf of the Head of Department when delegated or during the Head’s absence.
· Assist the Head of Department in setting departmental priorities, operating plans, performance standards, and resource requirements.
· Provide end-to-end oversight of the department’s regulatory reporting portfolio, including Cash Balance of Payments, ROMS, and other operational regulatory returns.
· Oversee Team Leads to ensure reporting activities, reconciliations, reviews, approvals, and submissions are completed accurately, completely, and within prescribed timelines.
· Monitor workload, capacity, leave coverage, key-person dependencies, and operational readiness across reporting teams, and coordinate timely intervention where required.
· Ensure departmental compliance with Bank Negara Malaysia, Securities Commission Malaysia, and other applicable regulatory requirements, internal policies, and operational risk standards.
· Provide senior review and challenge over material reporting issues, Amendment Justification Templates, late or inaccurate submissions, and remediation plans before escalation or submission.
· Ensure effective maker-checker controls, data validation, reconciliation, evidence retention, access management, and Standard Operating Procedure governance across all reporting streams.
· Monitor regulatory developments and coordinate impact assessments, implementation plans, control changes, and staff readiness.
· Support the Head of Department as a senior contact for regulators, auditors, Compliance, Risk Management, Finance, Technology, Operations departments, and other internal stakeholders.
· Coordinate responses to regulatory enquiries, reviews, inspections, audits, and compliance assessments, ensuring information provided is accurate, complete, consistent, and timely.
· Lead cross-functional issue resolution.
· Lead departmental process improvement, automation, digitisation, and data-quality initiatives to reduce manual intervention and improve reporting accuracy, timeliness, scalability, and control effectiveness.
· Support the progressive centralisation and onboarding of additional Operations regulatory reporting activities into Operations MIS.
· Identify recurring exceptions and root causes and drive sustainable remediation rather than relying on repeated manual workarounds.
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
